collection

1 week ago

Navi Mumbai, India Pepper Advantage Full time

Company Overview

Pepper Advantage is a global credit management and intelligence company with a strong presence in nine jurisdictions across the UK, Europe, and Asia Pacific. With USD55 billion in assets under management, we bring a unique, technology-centric approach to managing credit assets on behalf of our clients. Our focus is on leveraging real-time data and analytics to empower faster, smarter decision-making, ensuring the best outcomes for all stakeholders. For more information, visit our website .


Job Overview

We are seeking an Executive for our Collection team, located in Navi Mumbai, Thane, and Mumbai Suburban, on a full-time basis. In this role, you will be responsible for managing the debt collection process, ensuring efficiency and effectiveness in recovering overdue accounts. You will play a crucial role in maintaining the company's financial stability by minimizing bad debt exposure through professional and courteous interaction with clients.


Qualifications and Skills

  • Extensive experience in debt collection, demonstrating the ability to recover overdue payments effectively and efficiently.
  • Proven skills in tele collection, with a strong ability to communicate and negotiate over the phone.
  • In-depth understanding of the debt recovery process and the legal implications involved.
  • Expertise in the use of data analytics to monitor and improve collection operations, ensuring data-driven decision making.
  • Strong interpersonal skills with the ability to maintain effective client relationships and handle difficult situations professionally.
  • Excellent negotiation skills to effectively resolve outstanding debts while maintaining positive customer relationships.
  • Ability to work independently and collaboratively within a team to achieve set collection targets.
  • Solid organizational skills to efficiently manage multiple accounts and prioritize urgent tasks effectively.


Roles and Responsibilities

  • Execute debt collection strategies to recover overdue payments from clients within the specified period.
  • Make telephone calls to clients to negotiate and secure payment arrangements.
  • Maintain an accurate record of client interactions and payment agreements in the system.
  • Work closely with the analytics team to identify trends and improve collection strategies using data insights.
  • Follow up on negotiated commitments and monitor progress to ensure compliance.
  • Deliver a high-quality customer experience through professional and empathetic interactions.
  • Prepare regular reports on collection activities, including outstanding dent balances and recovery rates.
  • Collaborate with legal teams when necessary to pursue legal action for debt recovery.






Contact Person- Gauri- ( Call Or Whatsapp)

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