Recoveries & Collections Specialist

1 week ago

Mumbai, India Atradius Full time

Location: Mumbai, India
Job Type: Temp Role (contract with agency)
Department: Collections 
Reports To: Manager –Collections
 

About the Role
We are seeking a dynamic and results-driven Recoveries & Collections Specialist to join our team. This role is pivotal in managing the recovery of funds for clients, ensuring timely and effective debt resolution. You will be the key interface between clients, debtors, and third-party partners, driving performance and maintaining strong relationships.

Key Responsibilities
• Manage recoveries for debts placed for collection.
• Conduct first-party and third-party collection calls to recover outstanding debts.
• Liaise with agencies , legal representatives, and administrators to resolve cases.
• Contact debtors directly via telephone to negotiate and secure payments.
• Improve collection processes to reduce time to recovery, decrease operating costs, and enhance results.
• Schedule reminder calls and escalate unresolved cases with final notifications.
• Ensure consistent follow-up to maintain debtor commitments.
• Oversee a portfolio of debts, implementing strategic actions to meet recovery targets.
• Maintain and negotiate relationships with clients, debtors, and third parties.
• Assess legal action feasibility and prepare cases for legal partners
• Act as the first point of contact for clients, providing updates and reports.
• Respond to client queries, ensuring thorough investigation and resolution.
• Participate in group projects, contributing local expertise and insights.

Qualifications & Skills
• Previous experience working in B2B Third Party Collections and handling legal cases & background of Credit Insurance
• Will have previous working experience in all phases of the collection agency business, ideally within the business-to-business environment and preferably in the role of an officer, or the equivalent related experience (i.e. related experience is experience gained working under a regulated statute (preferably the Collection and Debt Settlement Services Act and related regulations);
• Strong communication and negotiation skills.
• Ability to manage multiple stakeholders and prioritize tasks effectively.
• Familiarity with legal processes related to debt recovery is a plus.
• Proven negotiation skills, with a sound judgment and ability to assess cost effectiveness of actions
• Has the ability to work well under pressure, prioritise and achieve deadlines. 
• Is motivated and flexible in approach, a self-starter and team player.
• Fast to adapt new system & tech savvy
• Proactive mindset with a focus on customer service and relationship management.
• Analytical skills to assess case viability and recommend actions.
• Excellent language skills in English/Hindi (if not first language) any other local language will be plus
• This is urgent requirement so candidate should be able to join immediately

Why Join Us?
• Be part of a collaborative and performance-driven team.
• Opportunity to work on diverse portfolios and high-impact cases.
• Contribute to process improvements and strategic initiatives.
• Gain exposure to legal, financial, and client-facing aspects of recoveries.

What do we offer?

A dynamic, international and challenging work environment Training and support to reach your full potential including the opportunity for continuous professional development Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards Challenging tasks with individual development and training opportunities

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