Enterprise Segment Care Support

4 days ago


Mumbai, Maharashtra, India Reliance Jio Infocomm Limited Full time
Job Description

Posted Date
18 Oct 2025

Function/Business Area
Customer Service

Location
Mumbai

Job Responsibilities

  1. Create new and enhance existing Platforms for customer enablement
  2. Drive Self Care registration and adoption
  3. Monitor & support in reducing repeats by driving Service Improvement plan
  4. Implement customer communication plan on the SIP closures.
  5. Conduct weekly business reviews on MBR/QBR/SIP/COPC/Repeats/customers escalations
  6. Create monthly dashboards on business and customer experience management
  7. Engage with respective stake holders on escalations
  8. Govern C-level relationships across accounts
  9. Drive system changes to improve collectables
  10. Retention and Revenue erosion planning and support

Education Requirement
Any Graduation (BE Preferred)
MBA (Preferred)

Experience Requirement
years

Skills & Competencies

  1. Strong analytical, problem solving, organizational, and planning skills.
  2. Excellent Communication and presentation skills.
  3. Sound industry & product knowledge
  4. Solution mind-set
  5. Relationship Building

Please update your profile and upload resume to apply.

Location Map: Mumbai



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