Enterprise Segment Care Support
4 days ago
Posted Date
18 Oct 2025
Function/Business Area
Customer Service
Location
Mumbai
Job Responsibilities
- Create new and enhance existing Platforms for customer enablement
- Drive Self Care registration and adoption
- Monitor & support in reducing repeats by driving Service Improvement plan
- Implement customer communication plan on the SIP closures.
- Conduct weekly business reviews on MBR/QBR/SIP/COPC/Repeats/customers escalations
- Create monthly dashboards on business and customer experience management
- Engage with respective stake holders on escalations
- Govern C-level relationships across accounts
- Drive system changes to improve collectables
- Retention and Revenue erosion planning and support
Education Requirement
Any Graduation (BE Preferred)
MBA (Preferred)
Experience Requirement
years
Skills & Competencies
- Strong analytical, problem solving, organizational, and planning skills.
- Excellent Communication and presentation skills.
- Sound industry & product knowledge
- Solution mind-set
- Relationship Building
Please update your profile and upload resume to apply.
Location Map: Mumbai
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