Key Account Manager

2 weeks ago

Bengaluru, Karnataka, India Unicommerce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About Unicommerce

Unicommerce eSolutions is India's largest e-commerce post-purchase management technology platform. We provide solutions for multichannel selling, inventory management, warehouse management, omnichannel retailing, and marketplace seller management. Our platform serves 15,000+ customers globally, powering 35K+ users, 2000+ stores, and 7000+ warehouses, processing 500Mn+ orders annually with a GMV of $5Bn+.

Our clients include Myntra, Adidas, Forever New, Marico, Mamaearth, Sugar Cosmetics, Lakme, Nivea, and many more.

Key Responsibilities

  • Manage and grow a portfolio of enterprise accounts by developing strong client relationships.
  • Act as the primary point of contact for client queries, escalations, and ongoing business needs.
  • Collaborate with cross-functional teams (Product, Technology, Operations) to ensure timely resolution of issues and implementation of solutions.
  • Understand client requirements, identify upsell opportunities, and drive product adoption.
  • Track key account metrics, prepare reports, and share business insights with clients.
  • Ensure customer satisfaction and retention by delivering a "customer-first" approach.
  • Support clients with day-to-day troubleshooting and guide them on Unicommerce product usage.

Required Skill Set

  • 1–4 years of experience in Account Management / Client Servicing / Customer Success in SaaS, E-commerce, or Technology domains.
  • Strong communication, presentation, and interpersonal skills with the ability to influence decision makers.
  • Good problem-solving ability with a customer-centric mindset.
  • Exposure to SQL, APIs, or technical troubleshooting is an added advantage.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong project management and coordination skills.

Why Join Unicommerce?

  • Be part of India's leading e-commerce SaaS platform powering 20% of India's e-commerce volume.
  • Opportunity to solve challenging problems at scale in a high-performance environment.
  • Work with top-tier talent from IITs/NITs and companies like Amazon, Microsoft, PayTM, and MakeMyTrip.
  • Flat hierarchy, ownership-driven culture, and strong career growth opportunities.

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