Global Program Manager APAC
4 hours ago
Job Qualification
• Tertiary qualifications in Business, English or its equivalent.
• 3-5 years proven experience of program management within a customer solution oriented environment.
• Experience within the travel industry will be highly regarded.
• Demonstrated ability to both think and act strategically.
• Strong influencing skills to enable motivation of direct and indirect teams across multiple geographic locations.
• Moderate amount of international travel is required.
• English fluent\: written and oral.
• Abilities to deal within a multicultural environment.
• Outstanding written and verbal English communication skills.
• Highly developed presentation skills.
• Word, Excel, PowerPoint.
• Strong negotiation and problem solving skills.
Global Program Manager
Responsible for management of all aspects of the client account.
Job Description
• Responsible for management of multi-national business travel agreement with clients; monitor scope creep, contract renewal dates, financial triggers etc.
• Conducts regular diagnostic of each client's travel program to assess the maturity of the client's program and identify areas of opportunity for improvement.
• Develops and executes a regional travel management business plan by client detailing objectives, strategies, and measurable goals.
• Gains consistency in the delivery of program management products and services to clients in all countries in the region, with a focus on efficient and cost effective practices.
• Responsible for client retention.
• Identifies incremental business opportunities within existing client portfolio, realizing increased value for client and revenue for CWT.
• Represents the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.
• In cooperation with the respective national sales and program management teams, actively works to secure and implement CWT in any regional countries where CWT is not the incumbent.
• Provides, in a format agreed with the client, formal analysis, commentary and recommendations on client's regional travel expenditure using the Management Information tools provided by CWT.
• Develops and maintains multi-level client relationships.
• Participates in regional / global re-bids as required.
• Engages in production of consolidated client financials.
• Provides input and support for regional airline negotiations and hotel programs.
• Monitors client profitability levels and address profitability improvement when necessary.
• Controls the program management budget as set for the identified client portfolio.
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