Customer Support Representative Non-Tech Freshers

4 days ago


Delhi NCR New Delhi Noida, India HCLTech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

HCL is providing Job Opportunities for Non-Tech Freshers at Noida Location.

Job description

B.tech ,M.tech, BCA, BE and MCA candidate is not eligible.

Designation: Customer Care Representative-

FreshersAny Grad/UG can apply (No Regular Students / No Law Graduate)

For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible.

Job Description - Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.

Work Experience & Qualification criteria:

  • Excellent communication skills - both verbal and written - with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service
  • Freshers in US Inbound calling preferably in Banking domain

Job Description

  • Answer all inbound queries as per call flow procedure.
  • Adherence to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security - proprietary data of customers

Please email your resume



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