Customer Support Executive

4 weeks ago

New Delhi, India Tech Mahindra Full time

International Voice Process (UK Logistics)Responsibilities and Duties:  Provide customer support via phone calls for international customers, in English languages.  Manage customer expectations & ensure customer satisfaction.  Document customer interactions for review and follow-up.  Utilize computing and technical expertise to respond to customer inquiries.  Regularly review customer feedback and take measures to improve customer service.  Inform customers on the steps to follow to exploit services of the company.Job Brief:  Handle customer’s problems, enquires, and complaints in a professional and timely manner.  Provide support to customers in multiple languages via calls.  Recognize and refer potential complaints that require support from supervisors.  Ensure that customer queries are addressed in a timely and accurate manner.  Regularly update customer database with accurate information.Requirements and Skills:  Strong ability to communicate in English languages.  Excellent problem-solving and customer service skills.  Good working knowledge of computers and telephone systems.  Patience with customers and ability to handle tough situations.  Ability to work in any rotational shifts.  Only Immediate joiners preferred.Qualification:  UG & Graduate (HSC /B.com/B.A/B.Sc/BBA )  No Technical Graduates (Diploma/BE/ B.Tech/BCA )  Candidates pursuing any type of course are not eligible.Experience:  Freshers & experienced both are eligible.  0 to 4 years of experience into International BPO Voice Process.  Should have good knowledge & understanding of Customer Service & Call handling antiques.  Excellent Communication required (B2 level)Shift & Transport:  5 Days working with two rotational week off.  9.5 Hours shift (including 1 hr break).  Work From Office role.  Both side cab service would be provided based on transport grid.Interview Details & Work Location:  Mode of Interview – Virtual / Face to face  Rounds of Interview – HR Screening & Ops Round  Work & Interview location - Tech Mahindra Ltd, West Gate, RGIP, Phase- 3, Hinjewadi, Pune-411057*FILL THE FORM*https://docs.google.com/forms/d/e/1FAIpQLSejRmXQCNET0kU2MnMPJ2MvrMUJmLFO03c9BwdUbIoypGh3jw/viewform?usp=dialogContact Information: Email- arpita.tripathi1@techmahindra.com

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