Service Delivery Manager-German C1 Level

5 days ago

Mumbai, Maharashtra, India Infotel UK Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Infotel India is excited to announce an opportunity for a bilingual Service Delivery Manager, proficient in German at C1 level, to join our dynamic team. In this role, you will oversee the delivery of IT services for our diverse clientele, ensuring that all customer requirements are met with excellence and precision.

Responsibilities
  • Manage the end-to-end delivery of IT services, ensuring compliance with service level agreements (SLAs) and maintaining high customer satisfaction.
  • Facilitate communication between clients and service delivery teams, ensuring that German-speaking customers receive tailored support.
  • Implement and oversee service delivery processes, fostering a culture of continuous improvement.
  • Analyze service performance metrics, identifying trends and areas for enhancement.
  • Lead a team of service delivery professionals, providing support and mentoring as needed.
  • Address and resolve escalated customer issues swiftly and effectively.
  • Build and maintain strong relationships with clients, gathering feedback and understanding their evolving needs.
  • Stay informed about industry trends and best practices related to service delivery management.

Requirements

  • 12+ years of experience in service delivery management or a related field.
  • Fluency in German at C1 level, with excellent verbal and written communication skills.
  • Demonstrated experience in meeting SLAs and delivering IT services successfully.
  • Strong familiarity with the ITIL framework and service management best practices.
  • Exceptional leadership, organizational, and interpersonal skills.
  • Proficiency in problem-solving and conflict resolution.
  • A customer-centric approach to service delivery.
  • Experience in the IT consulting sector is highly desirable.
  • Relevant certifications such as ITIL Foundation or ITIL Practitioner are advantageous.

Benefits

What we offer

  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.

  • German Translator

    2 weeks ago

    Mumbai, Maharashtra, India Da Werben Services Private Limited Full time ₹ 4,80,000 - ₹ 7,00,000 per year

    Roles & ResponsibilitiesGerman Language Expert are responsible for managing accounts, ensuring clients are satisfied.Translate mails form German to English and English to German.Manage a portfolio of accounts to achieve long-term success.Develop positive relationships with clients and handling customers' needs.Act as the point of contact and handle...

  • IT Service Delivery Manager

    10 hours ago

    Mumbai, Maharashtra, India Allied Digital Services, LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description :The Service Delivery Manager role is responsible for managing steady-state operations for assigned program in EMEA region.Roles & Responsibilities·Ø Manage and coordinate the delivery of transitioning End User Services in a global customer environmentØ Should have working knowledge on the EUC Services (Deskside support,...

  • Service Delivery Manager

    2 hours ago

    Mumbai, Maharashtra, India Darwinbox Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionPosition: Service Delivery ManagerLocation: MumbaiExperience yearsYears of Experience: 10+ years of experience working in a customer facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration).Qualifications: Bachelor's or master's degree in computer...

  • Service Delivery Management

    2 weeks ago

    Mumbai, Maharashtra, India Hitachi Vantara Full time

    Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and projects for...

  • Service Delivery Manager

    2 days ago

    Mumbai, Maharashtra, India Hitachi Vantara Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and...

  • Manager - Service Delivery & Management

    7 days ago

    Mumbai, Maharashtra, India Tata Communications Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob DescriptionJob Title –Service Delivery...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India SBI MUTUAL FUND (SBIMF) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description for Service Delivery ManagerJob Title: Service Delivery Manager / Chief ManagerReporting Manager: Lead - IT InfrastructureJob Location- SBIFM Corporate OfficeRole Description:This role is responsible who will have a high level of interaction with a cross-functional team, and management. It includes closely working and ensuring troubleshooting...

  • Service Delivery Manager

    2 days ago

    Mumbai, Maharashtra, India Black Box Careers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Primary Roles & Responsibilities·       Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. ·       Single point of escalation for the enterprise, including Vendor escalations when required.·       Manage critical situations to ensure proper focus,...

  • Service Delivery Manager

    9 hours ago

    Mumbai, Maharashtra, India Black Box Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionPrimary Roles & Responsibilities·       Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. ·       Single point of escalation for the enterprise, including Vendor escalations when required.·       Manage critical situations to ensure...

  • it service delivery officer

    6 days ago

    Mumbai, Maharashtra, India RAPSYS TECHNOLOGIES PTE. LTD. Full time ₹ 10,00,000 per year

    Experience:- Minimum 3 years of IT experience especially in service delivery organizationsCTC: 10 Lac total compensation ( including Variable pay )Reporting to: IT Service Line HeadInterviews: 3 rounds.Communication :- Fluent in spoken and written EnglishJOB DESCRIPTION: IT SERVICE DELIVERY OFFICERKEY RESPONSIBILITIES:Service Desk Perform single point of...