IT Service Delivery Manager

4 hours ago

Mumbai, Maharashtra, India Allied Digital Services, LLC Full time

Job Description :

The Service Delivery Manager role is responsible for managing steady-state operations for assigned program in EMEA region.

Roles & Responsibilities·

Ø Manage and coordinate the delivery of transitioning End User Services in a global customer environment

Ø Should have working knowledge on the EUC Services (Deskside support, Desktop/Laptop/Tablet/Mobile Break-Fix support, IMACD, Depot Services, Asset Management etc.)

Ø Working knowledge of Field Support, Desktop services and help desk support – scheduling, staffing, productivity, utilization, knowledge management, service improvements and hiring

Ø Responsible for people management, selection, hiring and resource administration duties for supporting contracted services

Ø Manage SOW, contractors, and vendors with respect to the timely delivery of services

Ø Manage service delivery tracking process for issues and open items to ensure successful/timely resolution

Ø Drive team for technical and process runbook, user communication documents for delivery of services qualifications

Ø Provide input to ongoing management reports as requested (e.g., Score Card, Top 10 Activities, and other ad-hoc requests)

Skills Required

· 10+ years of relevant technical and managerial experience

· Excellent presentation, time management, and people management skills

· High level of initiative and work well in a team environment

· ITIL Certified

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Service Delivery Management

    2 weeks ago

    Mumbai, Maharashtra, India Hitachi Vantara Full time

    Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and projects for...

  • Service Delivery Manager

    2 days ago

    Mumbai, Maharashtra, India Hitachi Vantara Full time

    About the Role:Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India SBI MUTUAL FUND (SBIMF) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description for Service Delivery ManagerJob Title: Service Delivery Manager / Chief ManagerReporting Manager: Lead - IT InfrastructureJob Location- SBIFM Corporate OfficeRole Description:This role is responsible who will have a high level of interaction with a cross-functional team, and management. It includes closely working and ensuring troubleshooting...

  • Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India ITC Infotech Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Hi, We have the following role open at our Mumbai office, if interested please send me your profile to mentioning your Current CTC, Expected CTC and Notice period to join.Service Delivery Manager - Cyber SecurityLocation : MumbaiMode: 5 Days Work from OfficeJob DescriptionExperience and Manage delivery of cybersecurity services across DLP, Email security,...

  • Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India Vibs Infosol Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Results-driven Service Delivery Manager to lead cybersecurity projects across clients. Requires 8+ yrs in IT/security delivery, strong project management, hands-on with DLP, Firewalls, EDR/XDR, and leadership skills. PMP/ITIL/CISSP preferred.

  • Service Delivery Manager

    2 days ago

    Mumbai, Maharashtra, India Black Box Careers Full time

    Primary Roles & Responsibilities·       Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. ·       Single point of escalation for the enterprise, including Vendor escalations when required.·       Manage critical situations to ensure proper focus,...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Securonix Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    At Securonix, we're on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix...

  • Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India Securonix Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    At Securonix, we're on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix...

  • Manager - Service Delivery & Management

    7 days ago

    Mumbai, Maharashtra, India Tata Communications Full time

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob DescriptionJob Title –Service Delivery...

  • Service Delivery Manager

    2 days ago

    Navi Mumbai, Maharashtra, India Ruminate Management Consulting (opc) Full time

    Responsibilities:* Manage Hitachi storage & SAN infrastructure* Ensure compliance with ITIL processes* Lead service delivery team* Collaborate on ITSM initiatives* Optimize service quality through continuous improvement