IT Service Delivery Manager

12 hours ago

Mumbai, Maharashtra, India Allied Digital Services, LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description :

The Service Delivery Manager role is responsible for managing steady-state operations for assigned program in EMEA region.

Roles & Responsibilities·

Ø Manage and coordinate the delivery of transitioning End User Services in a global customer environment

Ø Should have working knowledge on the EUC Services (Deskside support, Desktop/Laptop/Tablet/Mobile Break-Fix support, IMACD, Depot Services, Asset Management etc.)

Ø Working knowledge of Field Support, Desktop services and help desk support – scheduling, staffing, productivity, utilization, knowledge management, service improvements and hiring

Ø Responsible for people management, selection, hiring and resource administration duties for supporting contracted services

Ø Manage SOW, contractors, and vendors with respect to the timely delivery of services

Ø Manage service delivery tracking process for issues and open items to ensure successful/timely resolution

Ø Drive team for technical and process runbook, user communication documents for delivery of services qualifications

Ø Provide input to ongoing management reports as requested (e.g., Score Card, Top 10 Activities, and other ad-hoc requests)

Skills Required

· 10+ years of relevant technical and managerial experience

· Excellent presentation, time management, and people management skills

· High level of initiative and work well in a team environment

· ITIL Certified

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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