is hiring For Associate backoffice- US HR Operations

2 days ago

Delhi Gurugram NCR New Delhi, India Wipro Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Looking for Backoffice Associates for Gurgaon Location

Work location : Gurgaon sector 48, candor tech space

  1. Exp: 0-3 Years (Freshers are also welcome)
  2. Non Voice Process
  3. Night Shift only (Both side cab available)
  4. Service Agreement- 1 year
  5. Age criteria: 22 years to 27 years are allowed

Role & responsibilities

Associate (Process: US HR operations)

Work Experience 0-36 months

Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience Any/Basic MS Excel

Category Back office/Data handling or data management

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement Applicable for 1 year (Mandatory)

Education Skills Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days

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