Team Leader
6 hours ago
Roles and Responsibility
- Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other departments to ensure seamless operations and resolve issues promptly.
- Coach and mentor team members to improve their skills and productivity.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong knowledge of domestic market trends and customer service principles.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills with attention to detail.
- Experience with team management tools and software is an added advantage.
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