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Team Leader Operations

2 weeks ago

Kolkata, West Bengal, India Teleperformance (TP) Full time

We are looking for a skilled Team Leader Operations to join our team in the international sector. The ideal candidate will have 2-5 years of experience and be based in India.

Roles and Responsibility

  • Lead and manage a team of operations professionals to achieve business objectives.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
  • Analyze performance metrics and provide feedback to team members.
  • Ensure compliance with company policies and procedures.
  • Identify and mitigate risks to ensure smooth operations.

Job Requirements

  • Proven experience in a team leadership role, preferably in a BPO or IT-enabled services environment.
  • Strong understanding of CRM systems and processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Experience working with international clients or teams is an advantage.