Sr. Technical Support Engineer

15 hours ago


Pune, Maharashtra, India Actiohx Solutions Full time ₹ 4,50,000 - ₹ 9,00,000 per year

Job Title Sr. Technical Support Engineer Technical Support Process

Experience 2 - 4 years.

Location Pune

Work from Office

Skills required:

  • Computer Hardware Knowledge is mandatory.
  • Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should know the terminology used.
  • Candidate should read, write, and understand English.
  • Candidate should be able to multi-tasks.

Roles & Responsibilities:

  • Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches.
  • Provide support to team members for tech support case log audits through email & chat.
  • Reviewing web-based dispatch Orders and processing as per set guidelines.
  • Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.
  • Validating troubleshooting and correctness of the orders.
  • Experience in ticketing tool.
  • Experience/Willing to work in providing online support.
  • Compliance with company policy, process policy and procedure.

Other Requirements:

  • Candidate should be flexible for working on Indian Holidays.
  • Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any time window as per the shift assigned and on Indian holidays.
  • Should be interested in building a long-term career with the company.

Qualification:

  • B.E/ B. Tech/ Graduation (in any discipline).

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