Customer Service Associate Logistic incharge

3 days ago

Jaipur, Rajasthan, India Reliance Retail Full time

Company Overview

Reliance Retail is India's largest and fastest growing retailer, excelling across omni-channel retail with over 15,000 stores in 7,000+ cities. Renowned for delivering superior value, quality, and unmatched customer experiences, our focus on innovation and robust supply chains ensures the best outcomes for all stakeholders in the retail ecosystem.

Job Overview

The Customer Service Associate - Logistic Incharge (GAP) is a full-time, junior-level position based in Jaipur. The role requires 1 to 3 years of relevant experience and is responsible for coordinating logistics operations, managing inventory, and providing excellent customer support within the logistics function, leveraging SAP software and other key tools.

Qualifications and Skills

  • Logistics Coordination (Mandatory skill): Proven experience in coordinating inbound and outbound logistics activities, ensuring timely and efficient movement of goods across warehouses and retail stores.
  • Inventory Management (Mandatory skill): Practical knowledge and experience in tracking stock levels, managing inventory discrepancies, and ensuring optimal inventory health using recognized practices.
  • SAP (Mandatory skill): Hands-on expertise with SAP modules related to inventory and logistics for real-time data entry, reporting, and transaction management is crucial for this role.
  • MS Excel: Proficient in using advanced features of MS Excel for data analysis, reporting, inventory tracking, and logistics planning, including functions, pivots, and lookups.
  • Customer Support: Ability to provide prompt, empathetic, and effective support to customers and internal stakeholders, ensuring queries and issues are resolved efficiently.
  • Data Entry: Strong attention to detail in entering, updating, and verifying logistics and inventory data accurately in relevant databases, preventing errors and discrepancies.
  • Documentation: Capability to manage and maintain accurate records of inbound/outbound shipments, stock transfers, and related logistics documentation as per company protocols.
  • Analytical thinking: Ability to identify logistics bottlenecks, monitor performance indicators, and propose practical solutions to improve operational efficiency and customer satisfaction.

Roles and Responsibilities

  • Coordinate daily logistics activities, including receiving, dispatching, and tracking shipments to ensure seamless operations between warehouses and retail locations.
  • Monitor and execute inventory management processes, conduct routine stock audits, and reconcile discrepancies across physical and system records using SAP.
  • Utilize SAP to manage all inventory transactions, generate required reports, and ensure data integrity related to logistics movements and stock levels.
  • Maintain proactive communication with transportation partners, vendors, and internal teams to ensure timely resolution of logistics-related queries and issues.
  • Provide high-quality customer service by addressing order statuses, delivery timelines, and resolving complaints or concerns in a professional manner.
  • Prepare and maintain comprehensive documentation for inbound and outbound shipments, stock adjustments, returns, and logistics reports in line with audit requirements.
  • Leverage MS Excel for daily reporting, tracking KPIs, and presenting relevant logistics data to management and other business stakeholders for informed decision-making.
  • Identify opportunities for process improvement within logistics and inventory operations, participating in initiatives to streamline workflows and increase service quality.

  • Customer Service Associate Logistic incharge

    4 days ago

    Jaipur, Rajasthan, India Reliance Retail Full time

    Company OverviewReliance Retail is Indias largest and fastest growing retailer, excelling across omni-channel retail with over 15,000 stores in 7,000+ cities. Renowned for delivering superior value, quality, and unmatched customer experiences, our focus on innovation and robust supply chains ensures the best outcomes for all stakeholders in the retail...

  • Logistics Executive

    12 hours ago

    Jaipur, Rajasthan, India Adhunika furnitures Full time

    Position: Logistics Executive / Logistics InchargeLocation: Jaipur (On-site)Industry: Furniture Manufacturing & RetailCompany: Adhunika FurnituresResponsibilities:Manage end-to-end logistics operations including dispatch planning and delivery scheduling.Coordinate with production, warehouse, and installation teams to ensure timely delivery.Handle transport...

  • Dispatch Incharge

    16 hours ago

    Jaipur, Rajasthan, India ScrapUncle Full time

    Position Name - Dispatch InchargeExperience - 2+ yearsLocation - Bhakrota JaipurPay - 17,000 to 30,000 per month (According to interview)Job Summary:The Dispatch Incharge will manage all dispatch and delivery activities of solar panels, inverters, and wires. The role ensures that materials are packed, loaded, and delivered safely and on time to customers and...

  • Customer Service Associate

    3 days ago

    Jaipur, Rajasthan, India Hire Lab Career Solutions Full time

    Position - Customer Support Associate (Email & Messaging)Skillset - Fluent English (Written & Verbal)- Experience with Zendesk or similar ticketing tools- Strong Customer Service (CS) skills- Problem-solving & multitasking ability- Basic computer proficiencyQualification - Any Graduate/ UndergraduateExperience - Minimum 6 months of Experience/ Non-Voice /...

  • Customer Success Associate

    16 hours ago

    Jaipur, Rajasthan, India Axestrack Full time

    Position:Customer Success AssociateLocation: JaipurJob Type: Full TimeAbout Company:Axestrack is India's leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner's Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively...

  • Site Incharge

    2 weeks ago

    Jaipur, Rajasthan, India Wevois Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Site InchargeCompany: WeVOIS Labs Pvt LtdAt WeVOIS Labs, we are committed to a greener and cleaner tomorrow through eco-friendly waste management solutions. Our vision for a circular economy drives our fully automated, IoT-based door-to-door waste collection system, designed to create cleaner communities and a healthier environment.Role Summary:We are...

  • Senior Customer Service Associate

    2 weeks ago

    Jaipur, Rajasthan, India Reliance Retail Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Company OverviewReliance Retail is India's largest, fastest growing and most profitable retailer with a vast omni-channel presence. Established in 2006, we aim to revolutionize retail with excellent value propositions, quality products, and unmatched shopping experiences. Serving over 193 million loyal customers across a range of categories, we maintain the...

  • Export & logistic manager

    2 weeks ago

    Jaipur, Rajasthan, India Global Art Exports Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Export & Logistic Manager located in Jaipur. The role involves managing the export and logistics operations, ensuring compliance with international regulations, coordinating with supply chain partners, and overseeing procurement and inventory...

  • Logistics Executive

    1 week ago

    Jaipur, Rajasthan, India Garaaz Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAtGaraaz, we're building the future ofB2B automotive spare parts distribution.Our mission is simple — to help independent workshops source OEM spares quickly and reliably.We combinesmart logistics,trusted suppliers, anddoorstep deliveryto make auto parts procurement effortless.Role Description(Location - Jaipur, Rajasthan)We're looking...

  • Customer Service Associate

    2 weeks ago

    Jaipur, Rajasthan, India Reliance Retail Full time ₹ 90,000 - ₹ 1,20,000 per year

    Company OverviewReliance Retail is India's leading and fastest-growing retailer, renowned for its omni-channel presence, superior product quality, and exceptional customer experiences. With a vast network across 7,000+ cities and innovative digital platforms, Reliance Retail is committed to delivering outstanding value and service to millions of customers...