
Team Leader Voice
2 weeks ago
- Posted Date
28 Aug 2025
- Function/Business Area
Customer Service
- Location
Kolkata 10 - Park Street
- Job Responsibilities
- Ensure smooth and efficient day to day operations within the team
- Drive performance effectiveness and customer experience
- Coach assigned Advisors on observed areas of improvement
- Conduct analysis and drive initiatives to improve efficiency
- Manage all customer interactions as rostered within parameters
- Boost employee morale and monitor absenteeism and attrition
- Abide by company policies and core values
- Adhere to rostered timing, scheduled shifts and activates
- Ensure individuals and team meet the defined performance metrics
- Follow all contact center policies, procedures, code of conduct and
legislative requirements. - Education Requirement
Graduation degree in any discipline
- Experience Requirement
2 - 5 years
- Skills & Competencies
- Planning and organizing skills
- Problem solving skills
- Team management skills
- Customer handling skills
- Technical expertise
- Ownership mindset
- Speak local language
- Location Map : Kolkata 10 - Park Street
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