Team Leader(bpo)
1 week ago
Job Title: Team Leader – BPO
Location: Kariwala Towers, Salt Lake Sector V, Kolkata
Shift: Rotational
Week Off: 1 rotational off
Joining: Immediate joiner preferred
Experience: Minimum 1 year as Team Leader in BPO
Responsibilities:
- Lead and manage a team to meet targets
- Monitor team performance, provide feedback and coaching
- Handle escalations and ensure customer satisfaction
- Maintain attendance, shrinkage, and attrition reports
- Prepare performance reports using Excel
Skills Required:
- Proficiency in Basic & Advanced Excel
- Strong knowledge of Pivot Table, VLOOKUP, HLOOKUP
- Team handling, communication, and leadership skills
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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