Team Leader(bpo)

7 days ago


Salt Lake Kolkata West Bengal, India FastInfo Full time ₹ 3,00,000 - ₹ 4,20,000 per year

Job Title: Team Leader – BPO

Location: Kariwala Towers, Salt Lake Sector V, Kolkata

Shift: Rotational

Week Off: 1 rotational off

Joining: Immediate joiner preferred

Experience: Minimum 1 year as Team Leader in BPO

Responsibilities:

  • Lead and manage a team to meet targets
  • Monitor team performance, provide feedback and coaching
  • Handle escalations and ensure customer satisfaction
  • Maintain attendance, shrinkage, and attrition reports
  • Prepare performance reports using Excel

Skills Required:

  • Proficiency in Basic & Advanced Excel
  • Strong knowledge of Pivot Table, VLOOKUP, HLOOKUP
  • Team handling, communication, and leadership skills

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person


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