Team Leader

1 day ago

Park Road Lucknow, India Teleperformance Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Roles and

Responsibilities

·

Be

responsible for the team's overall performance.


• Ensure timely and

effective completion of assigned tasks.


• Resolve queries in

exceptional situations and escalate them, when required (by following proper

channels).


• Compile and publish

reports on teams' performance reports on set frequencies

(Daily/Weekly/Monthly etc.).


• Coordinate periodic and

regular meetings with other Team Leaders, Trainers and Managers to discuss

process impediments, needed resources or issues/delays in completing the

task.


• Provide the team with a

vision of the process objectives.


• Motivate and inspire

team members not only to achieve but exceed customers expectation by leading

them by examples.


• Be sensitive to the

needs of the team members and create an environment oriented to trust, open

communication, creative thinking, and cohesive team effort.


• Facilitate problem

solving and collaboration.


• Conduct quality

analysis on the listings processed by moderators, ensure teams quality is up

to the set benchmark.


• Keep the

Managers/Leaders informed of task accomplishment, issues and status.


• Focus on accelerating

teams' performance.


• Understanding towards

business/organization objectives.


• Willingness to add value to company's Culture, Mission and Vision

Desired Candidate

Profile

Proven work experience as

a team leader or supervisor


• In-depth knowledge of

performance metrics


• Organizational and

time-management skills


• Decision-making skills


• Degree in Management or

training in team leading is a plus

·

Good

PC skills, especially MS Excel


• Excellent communication

and leadership skills

Preferred Skills:

· Strong communication skills in English

. Team Handling

Critical Competencies:

· Customer Service

· Good analytical skills

· Must be very good with data representation

· Must be very good with MS Excel

· Time Management

· Ability to multi-task

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