Team Leader

1 day ago

Lucknow, Uttar Pradesh, India Airtel Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Team Leader

What will you do?
  • Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
  • Responsible for KPI delivery as per target & action for continues improvement
  • Responsible for identification of improvement areas for the circle & define corrective actions
  • Responsible for quality of fault repair /workmanship in the circle
  • Responsible for continuous improvement in customer experience
  • Responsib E2le for process & SoP adherence
  • S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.
  • Optimum use of resources with planned productivity
  • Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
  • Responsible for timely material consumption
  • Work closely with all stakeholders to ensure smooth operations.
  • Recommend process improvement to enhance customer experience
  • Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score.
  • Co-ordinate with wiring partner to ensure timely support to field team.
  • Escalation handling for internal & external customers
  • Up keeping of broadband network (Cable – Copper & ODN) and Network elements
  • Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat Reopen)
  • In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
  • Regular monitoring of fault repair performance, analyze customer faults for corrective actions
  • Training of field resources.
  • Gate meeting at defined frequency
  • Visits are defined norms
Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
  • BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
  • In depth knowledge of broadband/FTTH
  • Excellent analytical skills
  • Innovative
  • Collaborative Relation Skills
  • Vendor Management
  • Good management and leadership skills.
  • Self-Motivated and positive attitude person.
  • Proactive and result oriented.
  • Team Player.
  • Customer interfacing skills.
  • Effective communication/interpersonal skills

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before' .

Experience LevelSenior Level

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