Hiring: ITSM Automation Engineer

2 weeks ago

Bengaluru Chennai Hyderabad, India Sonata Software Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Position: ITSM Automation Engineer

Experience: 5+ years

Location: Bangalore/ Hyderabad/ Chennai

Primary Skills: ITSM, Automation

Key Responsibilities:

ServiceNow Automation Development

  • Design, build, and maintain ServiceNow workflows, business rules, UI actions, and integrations to support ITSM processes.
  • Collaborate with process owners to automate routine tasks within incident, request, change, and asset management.
  • Support the development of ServiceNow catalog items and automation scripts to streamline fulfillment and provisioning.

Cross-Platform Automation Engineering

  • Develop and support automation solutions across additional platforms and tools (e.g., PowerShell, Python, Azure Logic Apps, GitHub Actions, Orchestrator tools).
  • Integrate systems and data sources across IT infrastructure, including identity platforms, endpoint management, and cloud services.
  • Evaluate and recommend tools or frameworks based on project requirements, scalability, and maintainability.

Solution Design & Collaboration

  • Translate business and IT operational requirements into scalable, reusable automation solutions.
  • Collaborate with architects, system administrators, and business analysts to ensure integrations and automations align with enterprise standards.
  • Participate in code reviews, documentation, and testing efforts to ensure high-quality, secure code delivery.

Monitoring & Support

  • Monitor the performance and availability of automation workflows and integrations, resolving issues as needed.
  • Assist in troubleshooting platform and script issues related to automation performance or data accuracy.
  • Support operational teams during incident response or outages related to automated processes.

Continuous Improvement & Innovation

  • Identify opportunities to reduce manual effort, eliminate redundancy, and enhance service delivery through automation.
  • Stay current with ServiceNow platform updates and industry automation trends to inform solution development.
  • Contribute to internal automation standards, templates, and best practices.

Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).
  • 35 years of experience in IT automation, scripting, or systems integration roles.
  • Strong experience developing within the ServiceNow platform (ITSM module required; ITOM or HRSD a plus).
  • Proficiency in scripting languages such as JavaScript (ServiceNow), PowerShell, and Python.
  • Familiarity with REST APIs, JSON, and integration techniques between systems.
  • Experience with other automation platforms (e.g., Azure Automation, Logic Apps, GitHub Actions, RPA tools) is a plus.
  • Knowledge of ITIL processes and ITSM workflows.
  • ServiceNow Certified System Administrator or Application Developer certification preferred.

Core Competencies:

  • Automation First Mindset: Seeks opportunities to reduce manual work and optimize workflows through scalable solutions.
  • Technical Versatility: Capable of developing across a range of tools, platforms, and scripting environments.
  • Problem Solving: Analytical and methodical approach to identifying, diagnosing, and resolving automation issues.
  • Collaboration: Works well with IT teams, business users, and platform stakeholders to deliver effective solutions.
  • Adaptability: Thrives in a fast-changing environment with shifting technologies and priorities.
  • Attention to Detail: Ensures accuracy, reliability, and maintainability of all automation work.

  • ITSM Automation Consultant

    24 hours ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    ITSM Automation ConsultantRequired Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist. Experience with BMC Helix, BMC Remedy, and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design...

  • ITSM Automation Consultant

    1 week ago

    Bengaluru, India Infosys Limited Full time

    Job Description Responsibilities : Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix. Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident,...

  • ITSM Engineer – AWS Environment

    2 weeks ago

    Chennai, Tamil Nadu, India UST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    3 - 5 Years2 OpeningsChennai, TrivandrumRole descriptionJob SummaryWe are seeking a detail-oriented and proactive ITSM Engineer to join our cloud operations team. The ideal candidate will have hands-on experience with AWS, Agile methodologies, and ITSM tools such as ServiceNow, with a strong focus on incident, problem, and change management. You will be...

  • Senior ITSM Engineer

    1 week ago

    Chennai, Tamil Nadu, India Core Solutions, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We Core Solutions are looking for Sr. ITSM EngineerRole - Sr. ITSM EngineerExperience YearsNotice Period - Immediate to 30 DaysLocation - Chennai(Guindy)Work Mode - Work from Office(WFO)Interested people can apply in the link or share their resume to Position Summary:We are seeking an IT Service Management Engineer / Sr. Engineer to be part of the...

  • itsm sre

    5 days ago

    Hyderabad, Telangana, India Zensar Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Description:At Ameriprise, we are passionate about building solutions that solves problem's We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we're seeing an experienced SRE to deliver insights from...

  • Servicenow itsm

    4 days ago

    Hyderabad, India Panzer Technologies Pvt Ltd Full time

    Job Title: Application Architect - Service Now ITSM - B9 **India** Duration: 15 Nov 2025 - 15 May 2026 No. of Positions: 5**Must be onsite at any of the following office locations: • Bengaluru • Delhi/New Delhi • Mumbai • Chennai • Pune • Hyderabad • Kolkata • Coimbatore • Noida • Bhubaneshwar • Ahmedabad • Kochi Job Requirements: ...

  • Senior ITSM Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Core Solutions Full time

    Role : Sr. ITSM : 8-10 Period : Immediate to 30 : Mode : Work from Summary :We are seeking an IT Service Management Engineer / Sr. Engineer to be part of the Infrastructure and Operations team through our journey of transformation as we transition to a SaaS-first organization.This role will be focused on establishing and enhancing IT Service Management...

  • ITSM Integrations

    3 weeks ago

    Bengaluru, India Applied Cloud Computing Full time

    Job Title: ITSM Integrations & Automation Specialist ( Focusing BMC Helix) Roles & Responsibilities: Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB). Build and maintain REST API and web service integrations between Helix and third-party platforms. Implement automation workflows using...

  • ITSM Integrations

    1 week ago

    Bengaluru, Karnataka, India Applied Cloud Computing Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title:ITSM Integrations & Automation Specialist ( Focusing BMC Helix)Roles & Responsibilities:Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB).Build and maintain REST API and web service integrations between Helix and third-party platforms.Implement automation workflows using BMC...

  • ServiceNow ITSM

    7 days ago

    Hyderabad, Telangana, India Panzer Technologies Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Application Architect - ServiceNow ITSM - B9 **India**Duration: 15 Nov May 2026No. of Positions: 5**Must be onsite at any of the following office locations:• Bengaluru• Delhi/New Delhi• Mumbai• Chennai• Pune• Hyderabad• Kolkata• Coimbatore• Noida• Bhubaneshwar• Ahmedabad• KochiJob Requirements:Years of experience:...