ITSM Automation Consultant

7 days ago

Bengaluru India Infosys Limited Full time

Job Description

Responsibilities :

Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix. Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident, change, problem, and asset management. Collaborate with stakeholders to identify automation opportunities and define technical requirements. Develop and maintain automation scripts and orchestration logic to support self-service and self-healing capabilities. Ensure compliance with ITIL standards and enterprise governance policies. Provide technical leadership and mentorship to junior consultants and developers.

Additional Responsibilities:

Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability

Good knowledge on software configuration management systems

Awareness of latest technologies and Industry trends

Logical thinking and problem solving skills along with an ability to collaborate

Understanding of the financial processes for various types of projects and the various pricing models available

Ability to assess the current processes, identify improvement areas and suggest the technology solutions

One or two industry domain knowledge

Client Interfacing skills

Project and Team management

Technical and Professional Requirements:

Required Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist. Experience with BMC Helix, BMC Remedy, and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design scalable and maintainable automation solutions. Excellent communication and stakeholder engagement skills.

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