
ITSM Consultant – Freshservice
4 weeks ago
ITSM Consultant – Freshservice Configuration & Development
Location: Bangalore
Mode: Hybrid
Job Summary:
We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the ability to bridge technical solutions with business needs. The candidate will work on designing and deploying service catalogs, process automation, SLAs, and workflows that enhance user experience and operational efficiency.
Key Responsibilities:
- Freshservice Platform Administration & Configuration
- Design, configure, and maintain modules in Freshservice including Incident, Problem, Change, Service Request, Knowledge, and CMDB.
- Create and manage Service Catalogs, Request Forms, Approval Workflows, and SLA/OLA policies.
- Customize Business Rules, Automator workflows, Dispatch Rules, Observer Rules, and Scenario Automations.
- Integrate Freshservice with third-party systems and tools (e.g., MS Teams, Outlook, AD, monitoring tools) using APIs, Webhooks, or native integrations.
- Process Design and Business Engagement
- Collaborate with business users, service owners, and stakeholders to gather requirements and map them to Freshservice capabilities.
- Present use cases and translate functional requirements into technical specifications.
- Build prototypes and demonstrate solutions to business teams for feedback and refinement.
- Development & Automation
- Work with automation scripts and orchestration capabilities to automate routine tasks, escalations, and notifications.
- Design and implement workflow automation for service requests, onboarding/offboarding, and asset lifecycle.
- Reporting & Analytics
- Configure dashboards, performance reports, SLA metrics, and trend analytics.
- Provide actionable insights and recommendations to improve service delivery.
- Governance & Continuous Improvement
- Maintain platform hygiene, version upgrades, and best practices in platform usage.
- Identify opportunities for process improvements and lead initiatives for continuous service optimization.
Required Skills:
- Strong hands-on experience in Freshservice administration and configuration
- Sound understanding of ITIL v3/v4 framework
- Experience in Service Catalog design, Workflow configuration, and SLA/OLA implementation
- Experience integrating Freshservice with systems like Azure AD, email platforms, or monitoring tools
- Ability to understand and translate business requirements into ITSM solutions
- Familiarity with REST APIs, JSON, and scripting for Freshservice integrations
- Excellent communication and documentation skills
Preferred Qualifications:
- Experience in other ITSM platforms like ServiceNow, BMC Remedy, or Freshworks
- Exposure to automation platforms like Power Automate in conjunction with Freshservice
- Certifications in ITIL Foundation or Freshworks platforms
- Experience in change management, asset management, or onboarding process automation
-
ITSM Consultant – Freshservice
2 weeks ago
Bengaluru, Karnataka, India ITC Infotech Full timeITSM Consultant – Freshservice Configuration & Development Location: Bangalore Mode: Hybrid Job Summary: We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization...
-
Freshservice ITSM Administrator
4 weeks ago
Bengaluru, Karnataka, India People Prime World Wide Full timeJob Description :Designation : Freshservice ITSM (SME) AdminClient : LTI MindtreeLocation : Pan IndiaExperience : 7+ yearsPayroll : people prime world wideNotice period : Immediate or serving NP 15 daysJob Summary :We are looking for a highly experienced Subject Matter Expert (SME) in the Freshservice ITSM platform to lead its administration, configuration,...
-
ServiceNow ITSM Consultant
3 days ago
Bengaluru, Karnataka, India Talent Worx Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTalworx is an emerging recruitment consulting and services firm, we are hiring for our client which is a leading big 4 consulting firm of the world, ITSM (Integrations, Scripting, Flow Designer, Request Catalog)Min. 2-13 years of experience , 2 -3 years of ITSM and integration experiences Must have - Implementation experience on Discovery & Service Mapping...
-
ITSM Automation Consultant
3 weeks ago
Bengaluru, Karnataka, India Infosys Limited Full timeJob DescriptionJob Description:- Role Summary- We are seeking experienced professionals for the role of ITSM Automation Consultant- This role involves designing and implementing automation solutions within IT Service Management ITSM environments using platforms such as ServiceNow BMC Helix and Remedy- The ideal candidate will have hands on experience with...
-
Senior IT Service Delivery Specialist
1 day ago
Bengaluru, Karnataka, India beBeeItsm Full time ₹ 10,80,000 - ₹ 15,60,000IT Service Management ExpertWe are seeking an IT Service Management expert with a strong background in Freshservice administration and configuration to join our team. This is a challenging opportunity for someone who enjoys designing and implementing efficient service management processes.Key Responsibilities:Freshservice Platform Administration &...
-
Senior IT Service Management Professional
2 days ago
Bengaluru, Karnataka, India beBeeServiceManagement Full time ₹ 40,00,000 - ₹ 50,00,000Delivering High-Quality IT Services with Advanced Configuration and Customization.Location: WorldwideJob Summary:We are seeking a highly skilled IT Service Management professional to join our team. The ideal candidate will bring expertise in advanced configuration and customization of Freshservice to drive user experience and operational efficiency.Key...
-
ITSM Track Associate Consultant
4 weeks ago
Bengaluru, Karnataka, India HEXAWARE TECHNOLOGIES LIMITED Full timeResponsibilities :- Experienced in implementation of ITSM solution using industry best practices- Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)- Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound- Good experience of...
-
Director - Product Marketing
2 days ago
Bengaluru, Karnataka, India Freshworks Full time ₹ 15,00,000 - ₹ 20,00,000 per yearCompany Description At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000...
-
Identity and Access Management
2 days ago
Bengaluru, Karnataka, India Triune Infomatics Inc Full timeJob Title: Identity and Access Management (IAM) Engineer – India (U.S. Hours)Location: Remote (India)Work Hours: U.S. Business Hours Reporting To: IAM Manager - U.S. BasedAbout the Role: We are seeking a highly skilled Identity and Access Management (IAM) Engineer to join our global security and compliance team. This position is based in India and will...
-
IT consulting
1 day ago
Bengaluru, Karnataka, India Infosys Limited Full timeJob DescriptionJob Description:- A day in the life of an Infoscion- As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight- You will develop a proposal by owning parts of the proposal document and by...