Freshservice ITSM Administrator

4 weeks ago

Bengaluru, Karnataka, India People Prime World Wide Full time

Job Description :

Designation : Freshservice ITSM (SME) Admin

Client : LTI Mindtree

Location : Pan India

Experience : 7+ years

Payroll : people prime world wide

Notice period : Immediate or serving NP 15 days

Job Summary :

We are looking for a highly experienced Subject Matter Expert (SME) in the Freshservice ITSM platform to lead its administration, configuration, and integration across our enterprise ecosystem. This role demands deep expertise in Freshservice and its integration with tools such as Qualys, SolarWinds, and the Microsoft 365 Compliance Suite. The SME will play a pivotal role in enhancing service delivery, automation, and compliance posture through effective tool orchestration.

Key Responsibilities :

Freshservice Administration :

- Administer and optimize Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.

- Configure workflows, automation rules, SLAs, and custom fields to meet business needs.

- Ensure platform scalability, performance, and alignment with ITIL best practices.

Tool Integration & Automation :

- Design and implement integrations between Freshservice and :

1. Qualys for vulnerability and asset risk management.

2. SolarWinds for real-time infrastructure and network monitoring.

3. Microsoft 365 Compliance Suite for data governance, DLP, eDiscovery, and audit logging.

- Leverage APIs, webhooks, and automation platforms (e.g., Power Automate, Zapier) to streamline operations.

- Monitor and troubleshoot integration workflows and ensure data consistency.

Compliance & Security Enablement :

- Collaborate with Security and Compliance teams to align Freshservice workflows with Microsoft 365 compliance policies.

- Support implementation of retention policies, audit trails, and incident response workflows.

- Ensure Freshservice data handling complies with internal and regulatory standards.

Stakeholder Engagement :

- Liaise with cross-functional teams to gather requirements and deliver tailored ITSM solutions.

- Provide training, documentation, and support to Freshservice users and administrators.

- Act as the escalation point for platform-related issues and enhancements.

Reporting & Documentation :

- Develop dashboards and reports for service performance, compliance metrics, and operational insights.

- Maintain detailed documentation for configurations, integrations, and standard operating procedures.

Required Qualifications :

- Bachelors degree in computer science, Information Technology, or related field.

- 5+ years of experience in ITSM platforms, with 3+ years in Freshservice administration.

- Hands-on experience integrating Freshservice with Qualys, SolarWinds, and Microsoft 365 Compliance Suite.

- Strong understanding of ITIL framework and service management principles.

- Proficiency in scripting and automation (e.g., PowerShell, REST APIs).

- Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications :

- Freshservice certification or equivalent.

- Experience with Microsoft Purview, DLP, Insider Risk Management, and eDiscovery tools.

- Familiarity with cloud infrastructure and enterprise security frameworks.

Mandatory Skills :

- Freshservice ITSM

- API Integration

- Automation Integration

- Microsoft 365

- Qualys

- Solar Winds

(ref:hirist.tech)

  • ITSM Consultant – Freshservice

    4 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the...

  • ITSM Consultant – Freshservice

    2 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & Development Location: Bangalore Mode: Hybrid Job Summary: We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization...

  • ITSM Consultant – Freshservice

    2 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the...

  • Senior IT Service Delivery Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeItsm Full time ₹ 10,80,000 - ₹ 15,60,000

    IT Service Management ExpertWe are seeking an IT Service Management expert with a strong background in Freshservice administration and configuration to join our team. This is a challenging opportunity for someone who enjoys designing and implementing efficient service management processes.Key Responsibilities:Freshservice Platform Administration &...

  • Senior IT Service Management Professional

    2 days ago

    Bengaluru, Karnataka, India beBeeServiceManagement Full time ₹ 40,00,000 - ₹ 50,00,000

    Delivering High-Quality IT Services with Advanced Configuration and Customization.Location: WorldwideJob Summary:We are seeking a highly skilled IT Service Management professional to join our team. The ideal candidate will bring expertise in advanced configuration and customization of Freshservice to drive user experience and operational efficiency.Key...

  • ITSM Automation Consultant

    3 weeks ago

    Bengaluru, Karnataka, India Infosys Limited Full time

    Job DescriptionJob Description:- Role Summary- We are seeking experienced professionals for the role of ITSM Automation Consultant- This role involves designing and implementing automation solutions within IT Service Management ITSM environments using platforms such as ServiceNow BMC Helix and Remedy- The ideal candidate will have hands on experience with...

  • ITSM Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Prodware Solutions Full time

    We are looking for a ITSM Engineer for a client based in USA.We are looking for someone who can work USA Central Time Zone (Night Shifts)This a immediate need.ITSM EngineerJob DescriptionAs a ITSM Engineer will be instrumental in building and maintaining the data backbone that supports our IT Service Management (ITSM), Event Management, and automation...

  • Identity and Access Management

    2 days ago

    Bengaluru, Karnataka, India Triune Infomatics Inc Full time

    Job Title: Identity and Access Management (IAM) Engineer – India (U.S. Hours)Location: Remote (India)Work Hours: U.S. Business Hours Reporting To: IAM Manager - U.S. BasedAbout the Role: We are seeking a highly skilled Identity and Access Management (IAM) Engineer to join our global security and compliance team. This position is based in India and will...

  • ServiceNow ITSM Developer

    3 weeks ago

    Bengaluru, Karnataka, India Kudzuinfotech Private Limited Full time

    Job DescriptionJob Title: ServiceNow ITSM DeveloperThe ServiceNow ITSM Developer plays a crucial role in designing and developing efficient solutions in the ServiceNow platform, specifically focusing on IT Service Management (ITSM). The position is vital for ensuring seamless operations and enhanced user experience within the organization.Key...

  • Director - Product Marketing

    2 days ago

    Bengaluru, Karnataka, India Freshworks Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company Description At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000...