Knowledge Management Author
2 weeks ago
- Posted Date
17 Jul 2025
- Function/Business Area
Human Resources & Training
- Location
Mumbai
- Job Responsibilities
- Create new frequently asked question and problem solving scenarios
- Update all the required business and process changes
- Design troubleshooting scenarios to resolve customer issues with
screen based walkthroughs - Deliver all the knowledge management requests SLA within the desired
timelines - Augment any process / content to improve the end user experience
- Provide responses to all the feedback form end users
- Change / add Knowledge Management content where required on the
portal - Demonstrate customer orientation skills by producing SME content
- Use best practices from industry for search optimization and content
discovery - Education Requirement
Graduation degree in any discipline
- Experience Requirement
2 - 4 years
- Skills & Competencies
- Knowledge on HTML, Java and T2R
- Knowledge of basics of information analytics
- Communication skills
- Interpersonal skills
- Customer service orientation
- Location Map : Mumbai
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