Manager - Knowledge Management

Marsh McLennan Global Services India Private Limited (MMGS) is seeking a Knowledge Management expert for the following position based in the Mumbai, India office:

MANAGER - KNOWLEDGE MANAGEMENT

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face.

The Marsh IMPACT team is an integral part of the Sales and Client Engagement function who manage and put together clear, concise, and compelling proposals, presentations, and additional pitch collateral to help win and retain business. The IMPACT Practice is a key engineof Marshs growth - a global resource of project managers and designers/artists who help ourcolleagues retain and winopportunities by delivering Marsh's best ideas to clients and prospects.

MMGS is a global knowledge center for Marsh McLennan and houses teams, which work closely with the colleagues across various operating units and locations. The Knowledge Services function under MMGS aims to provide specialized services in the domain of Research, Consulting, Data Analytics, Data Science, Actuarial and Design.

Effective content management support for proposals and sales enablement is a key service offering provided by Knowledge Services to global Marsh McLennan businesses and the Europe IMPACT Practice is currently seeking a Manager with Knowledge Management expertise to ensure our proposals are timely, competitive, compelling and aligned with the client/prospects objectives.

What can you expect?

• Working closely with the Sales Enablement Leader and Bid Management Operations & Projects Manager, you will help maintain, expand and enhance our database of written and graphical content to improve proposal quality and proposal team productivity.
• This includes reviewing and optimising the content repository structure and record management system, whilst maintaining database accessibility, data integrity and data backup.

What is in it for you?

As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.

Our rich history has created a client service culture that we believe is second to none. Our commitments to , , and sustainability demonstrate our commitment to stand for what is right.

• Be part of a company with a robust brand and impressive results to match
• A flexible work environment, competitive salary and opportunities to progress your career
• The opportunity to work with a diverse and dynamic team within a thriving global organisation where your inputs make real difference

We will count on you to:

• Develop, manage and maintain content for requests for proposal (RFPs) and other client/prospect pitch materials, ensuring clarity, consistency and alignment with Marsh Europe tone of voice
• Collaborate with cross-functional teams, including sales, marketing, HR, Legal and subject matter experts, to gather necessary information and insights for proposal content
• Maintain our centralised repository of proposal content, to streamline the proposal process
• Become proficient with Marshs content management software and AI systems to help organise, update and create content
• Support the RFP close-out process, identifying new, best-in-class content, and ensuring new items are added to the content library for use in future proposals
• Extract and present reports on content usage, content maintenance, user adoption, etc. to system stakeholders
• Help standardise formats and update templates, etc.
• Assist in the production of non-RFP deliverables, including capability statements, pitch materials and other forms of sales collateral

What you need to have:

• Seven to Ten years of prior experience in bid management, proposal writing or content management, preferably in a fast-paced professional services environment
• Ability to identify and work with relevant subject matter experts (SMEs) within the business who are owners of the pre-written content. Motivate and manage SMEs to ensure commitment to updating content on a pre-agreed cycle
• Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase
• Understand the basics of prompt engineering for generative AI and how it can be used for content creation, tone adjustment and task automation.
• Broad market knowledge of proposal automation, generative AI tools and database solutions

What makes you stand out?

• Professional Services experience (e.g. Insurance, Banking, Accounting, Legal, Consulting)
• Proven ability to deliver high quality work in deadline-driven and fast-paced environments
• Exceptional communication skills and the ability to work with a diverse cross-section of stakeholders