Senior Operations Manager

2 days ago

Jai Ganesh Vision Pune, India Cait Edusys Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description – Senior Operations Manager

Position Title: Senior Operations Manager

Department: Operations

Reporting To: Director – Operations / Managing Director

Location: CAIT EduSys Pvt. Ltd. Head Office Field/Site Visits

Employment Type: Full-time

Role Purpose

The Senior Operations Manager will lead and oversee the entire operations function of CAIT, ensuring efficient deployment and management of blue-collar manpower across sites. The role demands operational excellence, people management, process compliance, and continuous improvement to ensure high-quality service delivery to clients and stakeholders.

Key Responsibilities

Manpower Management

· Plan, allocate, and manage blue-collar workforce deployment across multiple sites.

· Ensure optimum utilization of manpower resources while minimizing idle time.

· Monitor attendance, discipline, and productivity of the deployed workforce.

Site Operations Management

· Oversee smooth day-to-day operations at client/project sites.

· Ensure compliance with client requirements, timelines, and quality standards.

· Regularly visit sites to review execution, resolve operational challenges, and maintain service excellence.

Team Leadership & Coordination

· Lead a team of site supervisors, coordinators, and field executives.

· Track daily reporting and performance of site teams.

· Mentor and develop team members for higher efficiency and accountability.

Process & Compliance

· Ensure adherence to statutory, legal, and client compliance (PF, ESIC, labor laws, safety norms, etc.).

· Maintain accurate records of manpower deployment, attendance, and wage sheets.

· Drive implementation of company's SOPs and operational policies.

Client & Stakeholder Management

· Act as the first point of escalation for client concerns at operational level.

· Ensure proactive communication and resolution of issues.

· Build and maintain strong client relationships through quality service delivery.

Reporting & Analysis

· Maintain MIS reports on manpower deployment, site performance, and operational efficiency.

· Submit periodic operational updates and analysis to senior management.

· Highlight challenges, risks, and opportunities for improvement.

Continuous Improvement

· Identify gaps in workforce planning, site management, and reporting systems.

· Suggest and implement process improvements for cost control, efficiency, and scalability.

Key Requirements

Education & Experience

· Graduate / Postgraduate in Management, Operations, or related field.

· 8–12 years of experience in operations management, preferably in manpower services, facilities management, skill development, or allied industries.

· Proven experience in handling large-scale workforce deployment and multi-site operations.

Skills & Competencies

· Strong leadership and people management skills.

· Excellent planning, organizational, and problem-solving abilities.

· Proficiency in MS Excel, MIS reporting, and operational tracking tools.

· Sound understanding of labor laws, compliance, and statutory requirements.

· Strong communication and negotiation skills.

· Ability to work under pressure and handle operational emergencies.

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