Front Office Operations Manager

5 days ago

Vizag, Andhra Pradesh, India Merlot Leisures Full time ₹ 2,40,000 per year

PLEASE UPDATE YOUR RESUME ON INDEED

Key Responsibilities:

1. Guest Services:

  • Greet and welcome guests with a warm and friendly demeanor.
  • Assist guests with check-in and check-out procedures.
  • Provide information about hotel facilities, services, and local attractions.
  • Address guest inquiries, requests, and concerns professionally and promptly.
  • Ensure a high level of guest satisfaction by delivering exceptional service.

2. Front Desk Operations:

  • Manage the front desk and ensure it is staffed appropriately at all times.
  • Handle reservations, room assignments, and guest billing accurately.
  • Maintain and update guest records and information in the hotel management system.
  • Assist in managing room inventory and coordinating with housekeeping for room readiness.

3. Communication and Coordination:

  • Coordinate with other hotel departments to ensure guests' needs are met.
  • Handle telephone calls, emails, and messages efficiently.
  • Relay messages and information to the appropriate team members and guests.
  • Collaborate with concierge services to fulfill guest requests.

4. Cash Handling:

  • Manage cash transactions and maintain an accurate cash drawer.
  • Handle guest payments, room charges, and maintain records of financial transactions.
  • Ensure the security of cash and guest information.

5. Problem Resolution:

  • Address and resolve guest issues or complaints in a professional and courteous manner.
  • Escalate any complex issues to the Front Office Manager or Hotel Manager when necessary.

Qualifications:

  • High school diploma or equivalent (preferred). Merlot Leisures is an equal opportunity employer and encourages candidates of all backgrounds to apply.
  • Previous experience as a receptionist, front desk agent, or in a similar role is an advantage.
  • Excellent communication and customer service skills.
  • Proficiency in using hotel management software and office applications.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in high-pressure situations.

Compensation: Competitive salary and benefits package will be offered based on experience and qualifications.

If you are a friendly and customer-oriented professional with a passion for creating a welcoming and efficient front desk experience, we invite you to join our team at Merlot Leisures. Please send your resume and a cover letter outlining your qualifications and relevant experience to

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Ability to commute/relocate:

  • Vizag, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How well-versed are you with basic software handling and computer skills?

Language:

  • English (Required)
  • Hindi (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

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