Operations Manager

3 days ago

Delhi, Delhi, India Idlinama Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Idlinama is a Tamil Nadu cuisine restaurant in New Delhi, built on a legacy of innovation and tradition. Our journey began with our great-great-grandfather, the inventor of the idli grinder, aimed at making cooking easier at home. Today, we serve authentic Tamil flavors prepared by native chefs, ranging from soft, cloud-like idlis to bold Chettinad curries. Each dish reflects the rich culture and culinary depth of Tamil Nadu. At Idlinama, food is more than just a meal — it's a heritage served fresh every day.

Role Description

We are seeking a full-time Operations Manager to oversee daily operations and drive growth across Idlinama's outlets in New Delhi. This on-site role involves ensuring exceptional customer experiences, managing and mentoring staff, coordinating with kitchen operations, and overseeing financial and operational performance. The Operations Manager will work closely with senior leadership to implement strategies that enhance revenue, efficiency, and brand reputation.

Key Responsibilities

  • Ensure smooth day-to-day operations across multiple outlets
  • Drive customer satisfaction and uphold Idlinama's service standards
  • Recruit, train, and mentor staff, building a motivated and high-performing team
  • Oversee financial performance including P&L, budgeting, and cost controls
  • Maintain compliance with health, safety, and regulatory requirements
  • Implement efficient systems for supply chain and inventory management
  • Collaborate with leadership to develop growth strategies and direct-ordering adoption

Qualifications

  • Proven experience in restaurant or hospitality management
  • Strong leadership and people management skills
  • Excellent communication and customer service orientation
  • Financial acumen with experience in budgeting and cost management
  • Ability to thrive in a fast-paced, high-volume environment
  • Appreciation for Tamil Nadu cuisine and culture is highly desirable
  • Relevant certifications in hospitality or culinary management are a plus

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