Learning Process Specialists

This position is responsible for analyzing, simplifying, and improving learning processes, managing our learning knowledge repositories, and ensuring to carry out some operational tasks as required . The ideal candidate will be a highly organized, analytical, and collaborative individual passionate about creating seamless learning experiences and maximizing the impact of our LD initiatives.

• Process Improvement Simplification:

Analyze existing learning processes (e.g., content development, program delivery, registration, reporting, vendor management, toolkits) to identify inefficiencies, bottlenecks, and areas for simplification.

Monitor process performance and identify opportunities for ongoing refinement and automation.

Utilize process mapping, lean principles, and other continuous improvement methodologies to enhance operational effectiveness.

Design, develop, and implement streamlined and optimized workflows and standard operating procedures (SOPs) for key learning activities.

Collaborate with LD team members, HR Business Partners, and other stakeholders to ensure new processes are well-integrated and adopted.

• Knowledge Management:

Develop, implement, and maintain a centralized, user-friendly knowledge management framework for all learning-related content, resources, and best practices.

Ensure the accessibility, discoverability, and accuracy of learning assets, including course materials, program guides, FAQs, and LD policies.

Establish and manage content governance, version control, and lifecycle management for learning resources.

Promote a culture of knowledge sharing and collaboration within the LD team and across the organization.

Identify tools and technologies to enhance knowledge capture, organization, and dissemination.

• General Cross-Functional Collaboration:

Provide technical support and guidance to learners and LD colleagues regarding learning platforms and tools.

Contribute to the overall LD strategy by providing insights on operational capabilities and potential improvements.

Stay current with industry best practices in learning operations, process improvement, and knowledge management.

Support ad-hoc projects and initiatives as required

Dimensions

Complete all the sections which are applicable for the role and leave the others blank.

Financial: Revenue 0 $, Budget tbd M$

People: No of direct reports , No of indirect reports

Geographic Scope
Accountabilities

Knowledge, Experience Capabilities
This section is intended to capture the critical capabilities which the role-holder needs to perform the role effectively from the outset. These are both technical and non-technical in nature. You should focus on the role needs rather than capabilities of the present role incumbent.

Critical knowledge

This concerns the 'know-how' to perform the role, which may have been gained through academic study (degree, education, and certificates), business qualifications, or on-the-job experience. Specify the type of knowledge required (e.g. of specific functional knowledge, particular systems or processes and to what level), not the know-how of the incumbent.

Critical experience

This concerns the type and minimum length of relevant experience required to effectively perform the role. This includes experience/familiarity with particular processes or systems, dealing with certain products or services, and/or the experience of dealing with others - both internally and externally.

Critical experience

7+ years of total work experience in the field of Learning and Devleopment domain

Analyzing, designing, and implementing process improvements.

Stakeholder Management - ability to manage complex, multi-stakeholder projects

Excellent communication and interpersonal skills with high energy levels

Excellent team player; hands-on with a can-do approach and ability to get things done

Pro-active with good problem-solving skills

Extremely collaborative and the ability to function in a matrix environment

Experience working in a global, multi-cultural environment

Knowledge of HR processes and systems Techno functional awareness

Critical technical, professional and personal capabilities

This concerns the technical, professional or personal capabilities that are required to perform the role effectively. These may be very specific technical skills relating to the nature of the work (e.g. project Logistics), language skills and personal skills specific for the role (e.g. the ability to assess and resolve problems and conflicts, the ability to influence and gain support, the ability to quickly learn and apply new skills, the ability to handle pressure, etc.)

Critical success factors key challenges

Eye for Details

Having end user perspective

Techno Functional Awareness is a must

Understand Geography

Ability to work in pressure

Strategic/ Conceptual thinking

Critical leadership competencies

This section captures the leadership capabilities you would expect to be displayed by the role holder in approaching the demands of the role. Please consult the Leadership Model at the end of this document and specify the 3 - 5 most important capabilities for the role.

Lead external

Lead internal

Lead self

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