Product Technical Specialist
3 days ago
Job Title: Product Technical Specialist – SaaS Onboarding (YBES)
About YBES
YBES is a next-generation AI based SaaS platform that helps businesses automate marketing campaigns, manage promotions, loyalty programs, and gain deep customer insights — all from a single dashboard.
We're in our growth phase, helping retail and B2C brands scale their marketing with smart automation and data-driven engagement.
Role Overview
We're looking for a Product Technical Specialist to own the onboarding and implementation process for new customers.
You'll bridge the gap between our product and clients — ensuring they get maximum value from YBES by setting up their accounts, automating campaigns, integrating data sources, and configuring workflows.
This role is ideal for someone who enjoys problem-solving, product setup, and customer enablement in a fast-paced SaaS environment.
Key Responsibilities
- Lead end-to-end onboarding for new customers: setup, configuration, integrations, and first-campaign activation.
- Understand customer business goals and translate them into product workflows within YBES.
- Configure automation templates, loyalty programs, and promotional workflows tailored to client needs.
- Troubleshoot technical issues related to integrations, data sync, or platform setup.
- Collaborate with Product, Customer Success, and Tech teams to ensure smooth onboarding and feature adoption.
- Gather user feedback during onboarding and share insights with the product team for improvement.
- Maintain detailed onboarding documentation and contribute to help guides / knowledge base.
- Ensure customer product success by regularly monitoring customer usage and resolving any product-related technical issues they face.
- Ensure proper product usage training is provided to newly added customers through demos, walkthroughs, and guided sessions.
Skills & Qualifications
- 1–3 years of experience in SaaS implementation, product onboarding, or technical support roles.
- Good understanding of marketing automation tools, CRM systems, or campaign platforms.
- Familiar with APIs, data mapping, and integrations (bonus: experience with tools like Zapier, Postman, or Make).
- Strong analytical and communication skills — able to explain technical concepts simply.
- Hands-on mindset — loves solving customer problems and fine-tuning workflows.
- Basic knowledge of SQL, webhooks, or JSON is a plus.
What We Offer
- Opportunity to work with a growing SaaS startup in marketing automation.
- Exposure to product, tech, and customer growth teams.
- Fast career growth into roles like Product Manager, Customer Success Manager, or Implementation Lead.
- Competitive salary + performance-based incentives.
Job Types: Full-time, Permanent
Pay: ₹15, ₹35,466.44 per month
Benefits:
- Cell phone reimbursement
- Work from home
Work Location: In person
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