Lead Business Analyst

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Lead Business Analyst - M365 & SharePoint Migrations

1. Job Summary

We are seeking a highly experienced and self-driven Lead Business Analyst to play a pivotal role in our M365 migration project. This individual will be instrumental in documenting the "as designed" and "as built" states of our Email, OneDrive, and SharePoint environments during a critical tenant migration. The ideal candidate will possess deep technical understanding of M365 and SharePoint, coupled with exceptional documentation, analytical, and communication skills to ensure project success and seamless knowledge transfer.

1. Key Responsibilities

2. Requirements Gathering & Analysis: Collaborate with technical teams, architects, and stakeholders to thoroughly understand current (as-is) and future (to-be) state requirements for M365, Email, OneDrive, and SharePoint environments.

3. Documentation Development: Lead the creation of comprehensive "as designed" documentation, detailing the planned architecture, configurations, and migration strategies.
4. "As Built" Documentation: Develop precise "as built" documentation, capturing the final implementation details, configurations, and any deviations from the original design during the migration.
5. Migration Support: Provide analytical support to the migration team, identifying potential issues, documenting solutions, and ensuring that all technical changes are accurately recorded.
6. Stakeholder Communication: Facilitate effective communication between technical teams, project management, and business stakeholders, translating complex technical information into understandable documentation and reports.
7. Engagement & Autonomy: Operate as a highly engaged and self-sufficient professional, driving documentation efforts independently while ensuring alignment with project goals and timelines.
8. Best Practices: Contribute to and promote best practices for documentation, information architecture, and knowledge management within the project.

9. Security & Compliance: Work closely with data privacy and security teams to ensure documentation reflects and supports all relevant security and compliance requirements.

10. Required Qualifications

11. Experience: Minimum of 8+ years of experience as a Business Analyst, with a strong focus on IT infrastructure, systems, or enterprise-level software implementations.

12. M365 Expertise: Proven deep understanding and hands-on experience with Microsoft 365 environments, including Exchange Online (Email), OneDrive for Business, and SharePoint Online.
13. Tenant Migrations: Demonstrated experience in documenting and supporting tenant-to-tenant or large-scale M365/SharePoint migrations.
14. Documentation Prowess: Exceptional ability to produce clear, concise, and accurate technical and functional documentation, including architecture diagrams, configuration guides, and process flows.
15. Analytical Skills: Strong analytical and problem-solving skills, with the ability to dissect complex technical challenges and translate them into structured documentation.
16. Communication: Excellent written and verbal communication skills, capable of interacting effectively with technical personnel, business users, and senior leadership.
17. Self-Starter: Ability to work independently with minimal supervision, take initiative, and manage multiple documentation streams concurrently in a fast-paced environment.

18. Engagement: Highly engaged and proactive in identifying documentation needs and contributing to overall project success.

19. Preferred Qualifications

20. Experience working on large-scale IT projects similar to Chemocentrics (CXI/CCXI), Five Prime, or Horizon migrations, specifically those involving M365 environments.

21. Certification in Business Analysis (e.g., CBAP, CCBA) or relevant Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert).
22. Experience with documentation tools and platforms (e.g., Confluence, SharePoint sites for documentation).

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.