Lead Business Systems Analyst

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We're hiring a Lead Business Systems Analyst to translate complex business goals into clear, testable requirements for an AI-first, data-centric platform. You will drive discovery, define user stories and acceptance criteria, steward domain vocabularies/ontologies with SMEs, and anchor UAT and pilot readiness. The ideal candidate blends enterprise BA rigor with enough technical fluency to work across knowledge graphs, retrieval (RAG), APIs, security/entitlements, and evaluation frameworks.

Key Responsibilities

• Discovery & Requirements: Elicit outcomes, top-N questions, and edge cases; map current vs. future workflows; write user stories with unambiguous acceptance criteria.
• Domain Modeling: Partner with SMEs to align ontology/taxonomy and data dictionaries; maintain definitions, lineage/provenance notes, and change logs.
• Interface & Data Contracts: Specify request/response schemas, field constraints, error states, and entitlement rules (role/row/column) for APIs and data pipelines.
• Evaluation Readiness: Curate test sets and ground truth; define scoring rubrics (faithfulness/correctness, precision/recall, latency) in partnership with engineering and QA.
• Backlog & Scope Management: Own the functional backlog, prioritize by value/risk, groom stories, and manage scope through structured change control.
• UAT & Pilot Enablement: Orchestrate UAT scripts and test data; coordinate business sign-off; document defects and acceptance decisions.
• Documentation & Communication: Produce BRDs/FRDs, process maps, RTMs (requirements traceability), and release notes; communicate decisions to technical and non-technical audiences.
• Risk & Compliance Alignment: Capture policy/guardrail requirements (PII/PHI, access, audit) and ensure they are reflected in designs, tests, and runbooks.
• Value Tracking: Define KPIs and baseline metrics; support dashboards for quality, latency, and adoption; contribute to executive readouts.

Required Skills

• Enterprise BA Expertise: 3-5+ years in business/functional analysis with end-to-end ownership of discovery requirements UAT acceptance.
• Specification Mastery: Strong user stories, use cases, and acceptance criteria; proficiency with RTMs and change control.
• Data & Semantics: Hands-on experience with data dictionaries, schemas, and ontology/taxonomy alignment; comfort reading SQL or query outputs for validation.
• Evaluation Mindset: Ability to design test sets and measurable rubrics; familiarity with A/B or side-by-side comparisons.
• Security & Entitlements: Practical understanding of RBAC/ABAC, data classification, audit requirements, and privacy constraints.
• Tools & Collaboration: Proficiency with backlog/requirements tools (Jira/Azure DevOps), diagramming (Visio/Lucid), and documentation wikis; excellent facilitation and communication skills.

Good to Have Skills

• AI/Knowledge Systems Exposure: Concepts of Knowledge Graphs (RDF/Gremlin), RAG pipelines, embeddings, and retrieval parameters-enough to collaborate effectively with engineers.
• API Literacy: Reading OpenAPI/JSON Schema; specifying contracts and error taxonomies for service integrations.
• Process & Quality Frameworks: BPMN/UML, SIPOC/CTQ, Six Sigma/Lean concepts; experience building RTMs and UAT packs in regulated environments.
• Analytics & KPI Design: Comfort defining business KPIs, baselining, and working with product/ops to interpret dashboard trends.
• Change Enablement: Experience with training materials, quick-start guides, and pilot playbooks to support adoption.

This role suits a structured, outcome-driven analyst who can turn ambiguous needs into precise, testable requirements-and ensure solutions are accepted, explainable, and ready for scale.

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.