Desktop Support L3 Specialist

17 hours ago


Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Locations : Bangalore/Kochi/Pune/Kolkata

Job Summary: The ideal candidate will have extensive experience in providing advanced technical support for desktop systems (Windows / MacOS) and applications. This role involves troubleshooting complex issues, mentoring junior staff, ensuring the smooth operation of IT services, and identifying and resolve problems proactively.

Key Responsibilities:

- Provide advanced technical support for desktop systems, applications, and work with vendors (if required).

  • Troubleshoot and resolve complex technical issues related to operating systems, and software applications. Work with other support teams if required.

  • Collaborate with other IT teams to resolve cross-functional issues and improve service delivery.

  • Document and maintain detailed records of support requests, resolutions, and system configurations.

  • Mentor and train junior support staff, providing guidance on best practices and technical procedures.

  • Participate in IT projects, including system upgrades, beta testing and more.

  • Ensure compliance with IT policies, procedures, and security standards.

  • Stay current with industry trends and emerging technologies to enhance support capabilities.

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

371661

Desired Skills

Desktop

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING



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