Client Advisor- Bangalore

3 days ago

Ramamurthy Nagar Bengaluru Karnataka, India TrueBlue Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Job description:

Position- Client Advisor

Location - Annaiah Reddy Layout, Dodda Banaswadi, Main Rd, Ramamurth Nagar, Bengaluru Opposite Grand Store Hypermaket

Working Module: 6 days Working from Office (Sundays fixed off)

Shift Timing: 10 AM to 7PM

Job Purpose:

Client Advisor / Customer Service Officer (CSO) is an individual contributor who plays a very critical and important role into Business. All the necessary training and support will be provided to adhere above mentioned roles and responsibilities.

Job Specification:

Front Desk Maintenance:

* Handle customers at the front desk. If required open door for them.

* Come out of your desk to attend them.

* Greet and Treat the client well at clinic.

* Provide them the required information.

* Capture all the required information in the registration form.

* Handle incoming and outgoing calls.

Clinic Administration:

* Must maintain clinic hygiene as per company standard.

* Refilling office, stationary and pantry requirements. Maintain actual bills and send the monthly records to finance team.

* Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file).

* Checking all the couriers including stationary, hearing aids and other documents from head office or any other clinic at the same time.

* Accountable for all financial transactions in the clinic.

* Pay utility bills on time.

* Responsible for maintenance of shop and expenses.

* Sending Reports on time. Details and formats of reports will be shared properly.

Customer Service:

* Represent, Values, Mission and Vision in front of the customers.

* Create customer satisfaction by maintaining good relationship, providing right information and best quality services.

* Register the client and the complete customer journey in VC (Internal software) on daily basis.

* Maintain patient file with all the required forms.

* After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals.

* Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic.

* Additionally minimum 12 follow up calls to book appointment for exiting clients per day.

* Actively participate into revenue generation on the clinic.

* Actively participate into promotional activities like outreach program, attend camps. Arrangement for camp.

* Seamless coordination among sales team and audiologist. Believe in team-work.

Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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