Customer Care Executive

5 days ago

Remote, India Meritude Skills Development Full time ₹ 2,59,200 - ₹ 5,25,600 per year

Key Responsibilities:

  • Customer Support: Handle customer queries related to orders, products, refunds, returns, shipping, and general inquiries through multiple communication channels such as phone, email, and live chat.
  • Problem Resolution: Provide timely and effective solutions to customer issues and complaints while maintaining a positive customer experience.
  • Order Assistance: Assist customers in tracking orders, processing returns, cancellations, and exchanges, ensuring smooth and hassle-free resolutions.
  • Product Knowledge: Maintain in-depth knowledge of products, services, and policies to ensure accurate and helpful customer guidance.
  • Data Entry: Accurately log customer interactions, feedback, and complaints into the company's CRM system.
  • Quality Assurance: Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Team Collaboration: Work with the team to share customer feedback and suggest process improvements to enhance customer satisfaction.
  • Adherence to Policies: Ensure all customer interactions align with the company's policies, processes, and quality standards.

Required Skills & Qualifications:

  • Communication Skills: Excellent verbal and written communication skills in English (or other relevant languages).
  • Customer-Centric Mindset: Strong focus on delivering exceptional customer service.
  • Problem-Solving Skills: Ability to think on your feet and resolve issues efficiently.
  • Technical Skills: Basic computer proficiency, including familiarity with CRM software, Microsoft Office, and eCommerce platforms.
  • Attention to Detail: High level of accuracy in data entry and handling customer queries.
  • Multitasking: Ability to handle multiple customer interactions simultaneously without compromising on quality.
  • Patience & Empathy: A calm, patient approach to handling difficult situations, with an empathetic attitude towards customer concerns.
  • Team Player: Willingness to work collaboratively in a virtual team environment.

Preferred Qualifications:

  • Prior experience in customer service or eCommerce support is a plus.
  • Experience working from home or in a remote team is preferred.
  • Knowledge of the eCommerce industry and related technologies is an advantage.

What We Offer:

  • Flexible work-from-home setup.
  • Competitive salary and performance-based incentives.
  • Ongoing training and career growth opportunities.
  • A supportive and collaborative team environment.

Job Types: Full-time, Fresher, Internship

Contract length: 9 months

Pay: ₹21, ₹42,700.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Provident Fund
  • Work from home

Work Location: Remote

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