Global Technical Support Engineer

3 days ago

Gurgaon Rural Haryana, India VINFAST Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Responsibilities:

  • Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics.
  • Offer remote troubleshooting to service centers and customers worldwide.
  • Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
  • Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
  • Develop training materials for internal teams and partners.
  • Manage technical incidents from initial report through resolution, ensuring timely and effective solutions.
  • Track recurring issues and contribute to solutions that prevent future problems.
  • Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization.
  • Collaborate with customer support teams to ensure clear communication and excellent service.
  • Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges

Position Requirements:

  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.
  • 5+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.
  • Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.
  • Strong understanding of automotive systems, diagnostics, and troubleshooting.
  • Experience with vehicle diagnostic software (e.g., OBD-II, CAN bus) and remote diagnostics tools.
  • Familiarity with electric vehicle (EV) technology is highly desirable.
  • Proficiency in English is required.
  • Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Strong problem-solving and analytical abilities.
  • Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment.
  • Ability to work collaboratively in a global team and adapt to diverse work culture.

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