Senior Associate, Global Technical Support

1 day ago

India Gurgaon JSK Tower Plot Ciena Government Solutions Full time US$ 40,000 - US$ 80,000 per year

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As a Senior Associate, Global Technical Support, this role involves providing system-level post-sales support for Ciena's customer base, including testing, troubleshooting, and remote technical assistance for network management systems. The position includes on-site customer interaction, network planning, and deployment, with opportunities to collaborate across teams and contribute to technical documentation and training.
 

How You Will Contribute:

  • Provide system-level pre and post-sales support for Ciena's global customer base, focusing primarily on network management systems.

  • Test, troubleshoot, and deliver remote technical support for Ciena products, ensuring seamless functionality and customer satisfaction.

  • Collaborate with customers on-site or remotely to address network planning, deployment, and technical network issues, offering expert guidance on design and optimization.

  • Manage technical support cases/tickets from initiation to resolution, ensuring timely and effective solutions.

  • Utilize debugging tools and lab research to diagnose and resolve technical issues, escalating complex problems to senior engineers when necessary.

  • Contribute to the development of Method of Procedure (MOP), Internal Service Bulletin (ISB), and Field Service Bulletin (FSB) documents.

  • Serve as the Customer Lead Engineer for specific accounts, performing resident engineering functions and traveling globally as required.

The Must Haves:

  • Bachelor's degree in a technical field such as Electronics and Communications Engineering, Computer Science, Computer Engineering, or Information Technology.

  • 3-5 years of relevant experience in telecommunications or IT, with a strong technical background.

  • Proficiency in Linux Red Hat operating systems, including installation and maintenance of Linux-based servers or network management systems.

  • Solid understanding of Dockers, Containers, APIs, and SQL.

  • Ability to analyze, troubleshoot, and resolve complex technical issues independently.
     

Nice to Haves:

  • Experience in a technical support role with a telecommunications equipment vendor.

  • Knowledge of server log analysis, Python scripting, and SQL database management.

  • Familiarity with network management systems, packet networking, and IP routing protocols (e.g., IPV4, IPV6, OSPF).

  • Expertise in fibre optic telecommunications, transport, and switching equipment.

#LI-MP2

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

  • Senior Associate, Global Technical Support

    1 day ago

    India- Gurgaon- JSK Tower- Plot Ciena Government Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Global Technical Support

    1 week ago

    Gurgaon, Haryana, India Ciena Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Global Technical Support

    2 weeks ago

    Gurgaon, Haryana, India Ciena Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Global Technical Support

    1 week ago

    Gurgaon, Haryana, India Ciena Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Global Technical Support

    1 week ago

    Gurgaon, Haryana, India Ciena Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Manager, Global Technical Support

    2 weeks ago

    Gurgaon, Haryana, India Ciena Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Manager, Global Technical Support

    1 day ago

    Gurgaon, Haryana, India Ciena Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Technical Support Associate – International Process

    1 week ago

    Gurgaon, Haryana, India RMV Workforce LLP Full time ₹ 5,40,000 - ₹ 9,00,000 per year

    Job Title:Customer Success AssociateWork Mode:Work From OfficeJob Summary:We are looking for aCustomer Success Associatewith hands-on experience in international customer support and technical troubleshooting. The ideal candidate should possess excellent English communication skills and the ability to handle global customers effectively.Key...

  • Helpdesk Senior Associate

    4 weeks ago

    Noida, India NTT Data Full time

    Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN)....

  • Senior Technical Writer

    2 weeks ago

    Mumbai, India - Winchester Building TIAA Global Business Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Associate, Senior Technical WriterSenior Technical Writer-IN The Senior Technical Writer is responsible for planning, developing, drafting, and editing standard operating procedures and supporting documents to communicate complex technical information internally and externally. Working under limited supervision, this job produces electronic and...