Senior Associate, Global Technical Support

2 days ago

Gurgaon, Haryana, India Ciena Full time ₹ 8,00,000 - ₹ 24,00,000 per year

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

  • Provide system-level pre and post-sales support for Ciena's global customer base, focusing primarily on network management systems.
  • Test, troubleshoot, and deliver remote technical support for Ciena products, ensuring seamless functionality and customer satisfaction.
  • Collaborate with customers on-site or remotely to address network planning, deployment, and technical network issues, offering expert guidance on design and optimization.
  • Manage technical support cases/tickets from initiation to resolution, ensuring timely and effective solutions.
  • Utilize debugging tools and lab research to diagnose and resolve technical issues, escalating complex problems to senior engineers when necessary.
  • Contribute to the development of Method of Procedure (MOP), Internal Service Bulletin (ISB), and Field Service Bulletin (FSB) documents.
  • Serve as the Customer Lead Engineer for specific accounts, performing resident engineering functions and traveling globally as required.

The Must Haves:

  • Bachelor's degree in a technical field such as Electronics and Communications Engineering, Computer Science, Computer Engineering, or Information Technology.
  • 3-5 years of relevant experience in telecommunications or IT, with a strong technical background.
  • Proficiency in Linux Red Hat operating systems, including installation and maintenance of Linux-based servers or network management systems.
  • Solid understanding of Dockers, Containers, APIs, and SQL.
  • Ability to analyze, troubleshoot, and resolve complex technical issues independently.

Nice to Haves:

  • Experience in a technical support role with a telecommunications equipment vendor.
  • Knowledge of server log analysis, Python scripting, and SQL database management.
  • Familiarity with network management systems, packet networking, and IP routing protocols (e.g., IPV4, IPV6, OSPF).
  • Expertise in fiber optic telecommunications transport and switching equipment.
  • Strong communication skills in English, both verbal and written, with proficiency in Microsoft Office applications.
  • Self-motivated and capable of working independently or outside traditional office settings.
LI-MP2

Not ready to apply? Join our

Talent Community

to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

  • Senior Associate, Global Technical Support

    3 days ago

    Gurgaon, Haryana, India Ciena Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Global Technical Support

    22 hours ago

    Gurgaon, Haryana, India Ciena Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate, Global Technical Support

    2 days ago

    Gurgaon, Haryana, India Ciena Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Senior Associate

    2 weeks ago

    Gurgaon, Haryana, India Wns Global Service PrivateLimited Full time ₹ 6,30,000 - ₹ 8,40,000 per year

    Company DescriptionWns Global Network Services Limited is a consumer services company based in Gurgaon, Haryana, India. The company focuses on delivering high-quality services to consumers and clients.Role DescriptionThis is a full-time on-site role for a Senior Associate at Wns Global Network Services Limited in Gurugram. The Senior Associate will be...

  • Associate, Client Support

    2 weeks ago

    Gurgaon, Haryana, India S&P Global Market Intelligence Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Impact:Being the nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to...

  • Senior Associate Technical Support

    4 weeks ago

    Gurgaon, Haryana, India Ciena Full time

    Ciena is committed to our people-first philosophy Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individuals passions growth wellbeing and belonging Were a technology company that leads with our humanity driving our business priorities alongside meaningful social community and societal...

  • Manager, Global Technical Support

    3 days ago

    Gurgaon, Haryana, India Ciena Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Technical Support Associate – International Process

    23 hours ago

    Gurgaon, Haryana, India RMV Workforce LLP Full time ₹ 5,40,000 - ₹ 9,00,000 per year

    Job Title:Customer Success AssociateWork Mode:Work From OfficeJob Summary:We are looking for aCustomer Success Associatewith hands-on experience in international customer support and technical troubleshooting. The ideal candidate should possess excellent English communication skills and the ability to handle global customers effectively.Key...

  • Senior Associate, Service – Global FS

    1 week ago

    Gurgaon, Haryana, India GLG Full time US$ 80,000 - US$ 1,20,000 per year

    About the roleGLG is seeking Senior Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Senior Associate role involves...

  • associate, technical application support

    2 weeks ago

    Gurgaon, Haryana, India S&P Global Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    About the Role: Grade Level (for internal use): 07The Team: Responsible team (24/7) for all aspects of the in-office product technical support for all the enterprise products. In-office support involves monitoring and responding to email and phone queries to resolve issues with feeds, file format, API, first-level data research, and ad hoc project...