Dialer Manager

2 weeks ago


Bengaluru, Karnataka, India Ebixcash global services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Category: IT

Location: Bangalore

Description: A dialer manager will be responsible for the day-to-day operations of a dialer system. Minimum 2 years of experience

Responsibilities:

1) Real Time Monitoring.

2) Data Uploading in Dialler.

3) Data reporting and management in Dialler.

4) Campaign Creation.

5) Understanding of PRI/SIP/Toll Free routing.

6) Asterisk troubleshooting.

7) Skill based routing.

8) Database backup.

9) IVR Creation.

10) Responsible for connect and Business.

11) Data churning strategy and implementation.

12) Connectivity and Business improvement analysis.

13) DND Scrubbing.

14) Downtime tracking and reporting.

15) PRI level monitoring.

16) Timely revert to escalations.

Requirements:

1) Good communication skills.

2) Working knowledge in excel & MySql/MSSql.

3) Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures.

4) Minimum Qualification Graduation.

5) 2+ Years of Dialler Experience (Genesys/Teckinfo/C-Zentrix/Convox etc).



  • Bengaluru, Karnataka, India Axcess Consultancy Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role Description  Planning and Implementing Dialer Campaigns across the organization.  Tracking and publishing campaign reports for various departments.  Analysing dialer data and generating insights for improving communication efficiency.  Continuously engage with operation & other functions in the organization to improving, calling and...

  • Dialer Analyst

    4 days ago


    Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description:ContactPoint360, a boutique Global BPO company, is seeking a versatile and talented Dialer Admin Support Specialist to join our team. As a Dialer Support Specialist, your primary responsibility will include programming, scripting, loading, mapping, and reporting. In this role, you will be working closely with Clients, the Operations team,...


  • Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:Responsible for all aspects of the call center technology platform including conversational IVR (Interactive Voice Response), cloud-based contact center solutions, workforce management, and outbound dialing/campaign management.Configuring New hire access for TCN platforms.Create TCN Campaigns ensuring they build, requeue and complete as...


  • Bengaluru, Karnataka, India PhonePe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Telecalling Collections Site Lead About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes...

  • Team Lead

    2 weeks ago


    Bengaluru, Karnataka, India Resollect Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsWe areResollect, a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending.Role OverviewWe are...

  • Assistant Manager

    1 week ago


    Bengaluru, Karnataka, India Aye Finance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Bangalore Yelahanka New TownJob Type: Full-time (Work from Office)About Us: Aye Finance is a leading financial services company specializing in providing business loans to MSME businesses.We are seeking an experienced Assistant Manager to join our Tele Collections team.Job Summary:The Assistant Manager - Tele Collections will be responsible for...

  • Collections Manager

    2 weeks ago


    Bengaluru, Karnataka, India Trustpaisa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB RESPONSIBILITIES:Coordinate ac vi es of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.Create and implement strategies to increase the number of successful...


  • Bengaluru, Karnataka, India Trustpaisa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB RESPONSIBILITIES:Coordinate ac vi es of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.Create and implement strategies to increase the number of successful...

  • Senior Manager

    2 weeks ago


    Bengaluru, Karnataka, India Sbi Cards And Payment Services Limited Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Senior Manager - Vendor Management, Collection Telecalling About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience...


  • Bengaluru, Karnataka, India GoodScore Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Overview:GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit...