Team Lead

2 days ago

Bengaluru, Karnataka, India Resollect Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us

We are
Resollect
, a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending.

Role Overview

We are seeking a highly driven, detail-oriented professional to lead our dialer operations, oversee real-time MIS reporting, and manage a dynamic team of 25–30 tele-callers.

This is a high-responsibility role at the intersection of operations, analytics, and people management – ideal for someone who thrives in a fast-paced startup environment and wants to make a measurable impact.

Key Responsibilities

Dialer Operations

  • Manage and optimize daily dialer system performance (Ozonetel/Exotel or similar).
  • Configure call flows, campaigns, and agent allocations.
  • Monitor uptime, connectivity, and productivity; troubleshoot issues promptly.

MIS & Analytics

  • Build structured dashboards and reports for real-time tracking.
  • Deliver daily/weekly/monthly reports to stakeholders.
  • Ensure accuracy, identify gaps, and recommend improvements.

Team Leadership

  • Lead and mentor a team of 25–30 tele-callers.
  • Drive daily targets, SOP adherence, and call quality.
  • Provide coaching, feedback, and resolve escalations.

Cross-Team Collaboration

  • Work closely with recovery managers, product, field, and legal teams.
  • Support ad-hoc reporting and management requests.

Ideal Profile

  • Minimum 3 years of experience in dialer operations and MIS reporting (preferably Ozonetel/Exotel).
  • Hands-on experience managing call center teams in high-volume environments.
  • Strong background in Excel, Google Sheets, CRM tools, and analytics.
  • Excellent problem-solving, leadership, and communication skills.
  • Proficiency in Kannada & English, additional languages are preferred but not mandatory.
  • Startup mindset – hands-on, adaptable, and execution-driven.

Why Join Us

  • Competitive compensation and incentive structure.
  • Tech-enabled, automation-first workflows.
  • Fast-track career growth with ownership and visibility.

Apply now to join Resollect and help build the future of collections

  • Design Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Note : Maximum CTC is 9 LPAPosition Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely...

  • Design Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Lead Design Verification Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are seeking a highly skilled and experienced DV Lead to drive the verification of complex System-on-Chip (SoC) designs. The ideal candidate will be proficient in SoC-level verification methodologies, have strong expertise in writing C test cases for embedded systems, and lead verification planning and execution for SoC projects.Key Responsibilities:Lead...

  • SOC DV Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead the verification planning and execution for complex SoC designs.Define and implement testbenches using SystemVerilog/UVM methodologies.Work closely with architecture, design, and firmware teams to understand the design and develop test strategies.Drive block-level and full-chip verification, including IP integration.Perform coverage analysis, debug, and...

  • Team Lead

    6 days ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead / Sr Executive-Backend-MF-Paytm MoneyThe Team Lead / Sr Executive-Backend will be responsible for leading the backend team and ensuring the smooth operation of backend processes. They will be involved in managing and optimizing backend systems to enhance performance and efficiency. The role will also involve collaborating with other teams to...

  • Team Lead

    7 hours ago

    Bengaluru, Karnataka, India Kolo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company: KoloLocation: Bangalore (In-Office)Role SummaryAt Kolo, our mission is to make home-building truly homeowner-centric. We empower Homeowners to make informed decisions during their construction or interior projects.Our Kolo SmartSelect program helps homeowners avoid costly mistakes by guiding them through requirement clarity, deep evaluation of...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Simply Vyapar Apps Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Vyapar is seeking a dynamic and results-driven individual to join our team as a Team Lead for Tele sales. The ideal candidate will be passionate about driving sales and leading a team to success. As a Team Lead, you will play a pivotal role in driving revenue growth, managing a team of tele sales representatives, and ensuring targets are met...

  • Team Lead

    2 days ago

    Bengaluru, Karnataka, India Trigent Software - Professional Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionRole: Team Lead – International Voice OperationsLocation:BangaloreShift:Rotational (including night shifts)Experience:5+ years in a contact center environment,with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs are...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Team Lead IT RecruitmentLocation: Marathahalli, BangaloreMode: Full-time | OnsiteContact: Job Description: We are looking for a dynamic Team Lead – IT Recruiter with proven expertise in handling teams as well as contributing individually. The ideal candidate should have strong experience in niche and product-based hiring, with a solid track...

  • Team Lead

    6 days ago

    Bengaluru, Karnataka, India Talent Grade Full time ₹ 5,40,000 per year

    Job Title: Team Lead Education ConsultancyCompany: MyGradeLocation: BangaloreExperience Required: Minimum 5 yearsSalary: 45,000 (in-hand)Joining: Immediate joiners preferredAbout MyGradeMyGrade is a leading education consultancy dedicated to guiding students towards their overseas education dreams. We specialize in international admissions, career...