Assistant Manager Collections

5 days ago

Bengaluru, Karnataka, India Trustpaisa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

JOB RESPONSIBILITIES:

  • Coordinate ac vi es of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
  • Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.
  • Create and implement strategies to increase the number of successful collections on outstanding debt.
  • Recruit, hire, train and evaluate staff members within the collections department to ensure required count of staff members are available to handle the workload.
  • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
  • Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.
  • Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
  • Completely own key metrics: Conversion Rates, Quality and Operational Metrics: AHT, Idle Time, Shrinkage and Others
  • The Goal is to do everything Possible to achieve Collection Target.
  • Dialer Exposure is a Must to Create and Implement Dialer Outbound Strategies
  • Develop a deep understanding of our Users, usage, products, internal and external stakeholders and how they impact our business, to inform important decisions across the organization.
  • Ensuring legal guidelines are compiled for entire collection structure in le er and sprits
  • Ensure that the collection executives adhere to the legal guidelines provided by the law in force
  • Keeping the write off percent within risk pricing.
  • Control por olio in terms of bucket flows. Handle customer issues escala ons.
  • Feedback on credit policy based on market condi ons.
  • Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Liaising with the partners for reconciliation and for collection of cash/cheque from the customer-Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner
  • Planning, strategizing, and executing effective legal remedies for resolution from NPA accounts Consistent and effective follow up and negotiation with the customers.

REQUIREMEMTS & EDUCATION QUALIFICATION

  • Bachelor's degree, preferably in B. Com or B.BA. MBA (FINANCE) would be add-on.
  • Total work experience of 7yrs plus which would include minimum 3years of Collection Management Experience
  • Ability to execute the collection strategy with speed
  • Understanding of consumer lending and collection process
  • Expertise in call centre management and collection agency management
  • You must be willing to roll up your sleeves and get the job done.
  • Strong communication, interpersonal and detail-oriented skills
  • Prior expertise in scaling teams is preferred
  • Self-starter and motivated, with ability to work with multiple stakeholders and drive key projects
  • Experience in a fast-paced environment, preferably in a growth stage start-up
  • Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences
  • Candidate must be residing in Bangalore

  • Assistant Manager Collections

    2 weeks ago

    Bengaluru, Karnataka, India V CATCH Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionV CATCH, operating on Six-Sigma standards, is a leading provider of cost-effective call center services based in Bangalore. With a core management team holding decades of experience in the BPO industry, V CATCH has expanded its expertise to diverse sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. Utilizing...

  • Collections Assistant Manager

    3 days ago

    Bengaluru, Karnataka, India Markitzen Full time ₹ 5,40,000 per year

    Collections Assistant Manager (AM)Location: BengaluruExperience: 2 years in Collections / Finance domain(Banking sector)Package: Up to 5.4 LPAPositions: 2About the Role:The Collections Assistant Manager will support strategic planning and execution of collections operations. This role requires experience in team management, process optimization, and...

  • Collections - Assistant Manager

    5 days ago

    Bengaluru, Karnataka, India Victaman Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Collections Assistant Manager will support strategic planning and execution of collections operations. This role requires experience in team management, process optimization, and reporting, ensuring that operational targets are consistently met.Key Responsibilities:Oversee multiple collections teams and ensure adherence to KPIsImplement process...

  • assistant manager collections

    1 day ago

    Bengaluru, Karnataka, India Genpact Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Cluster Collection Manager

    2 weeks ago

    Bengaluru, Karnataka, India PhonePe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Telecalling Collections Site Lead About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes...

  • Collections Manager

    1 day ago

    Bengaluru, Karnataka, India Zigsaw Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description We are looking for a collections manager to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company's potential loss of income.Responsibilities:Overseeing staff members and ensuring the...

  • Collections Manager

    1 week ago

    Bengaluru, Karnataka, India Trustpaisa Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB RESPONSIBILITIES:Coordinate ac vi es of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.Create and implement strategies to increase the number of successful...

  • Collection Manager

    2 weeks ago

    Bengaluru, Karnataka, India Indusind Bank Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Collection ManagerRequired urgentjy for Business Loan / SME Collection Local candidates and immediate joiners will be preferred. Product - SME / BIL Share your updated resume now.

  • Tele collections-Manager

    2 weeks ago

    Bengaluru, Karnataka, India Trustpaisa Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionTrustpaisa is part of Fingular Group, a rapidly-scaling fintech asset management company based in Southeast Asia. Fingular focuses on creating financial products for the 80% of people in Southeast Asia who feel excluded and underserved by traditional financial services. Our innovative fintech solutions are designed to help the many instead...

  • Legal Collection Manager

    1 day ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    This role is for Weekday's client.Job Summary We are seeking a highly skilled and experienced Legal Collection Manager with expertise in Litigation and Arbitration to lead our legal collections team. This individual will manage and oversee all legal matters related to debt recovery, including pursuing legal action in court, representing the company in...