Fusion Risk Management

3 days ago

Gurgaon, Haryana, India Bean HR Consulting Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title:

L2 Support Engineer – Fusion Risk Management & Salesforce

Location:

Gurugram (Preferred) / Bangalore

Experience:

8–11 years

Notice Period:

Maximum 60 days (in-flight candidates preferred)

Job Summary:

We are looking for an experienced professional to provide
Level 2 (L2) production support
for
Fusion Risk Management
and
Salesforce applications
. The role involves resolving incidents, maintaining system stability, supporting operational resilience, and contributing to process and system improvements.

Key Responsibilities:

  • Provide
    L2 support
    for Salesforce and Fusion Risk Management systems.
  • Perform
    incident analysis, troubleshooting, and recovery
    for production issues.
  • Support
    Fusion Risk Management
    modules:
    Operational Resilience, Business Community, Operational Risk Management
    .
  • Maintain and administer
    Salesforce applications
    (Sales Cloud, Financial Services Cloud, Experience Cloud).
  • Handle
    data imports/exports
    using Salesforce Data Loader.
  • Work on
    integrations
    using APIs and ETL tools (e.g., Informatica IDMC).
  • Identify IT operational risks and assist in
    risk mitigation
    and
    recovery planning
    .
  • Document issues, solutions, and processes for continuous improvement.

Mandatory Skills:

  • Hands-on experience with
    Salesforce
    (admin/dev experience preferred).
  • Hands-on experience with
    Fusion Risk Management
    , including
    Operational Resilience, Business Community, Operational Risk Management
    .
  • Strong knowledge of
    Salesforce Data Loader, API integrations, and ETL tools
    .
  • Understanding of
    ITIL processes
    (Incident, Change, Problem Management).
  • Excellent
    documentation, communication, and analytical skills
    .

Preferred Skills:

  • Experience in
    Business Continuity, Crisis Management, or Technology Recovery
    .
  • Certifications such as
    MBCI, ABCP, CFCP, CBCP
    .
  • Salesforce
    Admin or Developer certification
    .

Work Hours:

  • Primary: 3:30 PM – 12:00 AM IST
  • Secondary: 1:30 PM – 10:00 PM IST

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