Customer Experience Executive
4 days ago
Responsibilities:
- Taking end-to-end responsibility for the customer experience funnel.
- Acting as a bridge between the last mile team and sales team to ensure all the orders are fulfilled with 100% customer satisfaction.
- Address customer queries over calls to help them know order status, delays, any quality issues, refunds, invoice issues and order cancellations.
- Constantly raising customer's voices to the operations team and sales team to smoothen customer experience.
- Always proactively informing customers about any service issues beforehand to avoid any future bad customer experience.
- Closing the fulfilled orders by checking relevant documents like proof of delivery and payments.
- Should be able to navigate our internal order portal to help internal team members and customers to pass on required information.
What we're looking for:
- A strong intent to help customers
- Positively aligned to genuinely solve system issues
- Proactive approach toward addressing real-time problems
- Strong interpersonal skills and ability to build and maintain relationships
- Understanding of basic tools like Excel, Google sheet, MS word, good with writing casual messages to customers over WhatsApp and good with writing formal emails to customers
Education/Experience Experience: 1+ years of experience in Sales/Customer Success/Customer Experience Graduate or any equivalent academic qualification Salary up to 35k.
-
Customer Experience and Retention
6 days ago
Delhi, NCR, India ZEE Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRetention & CRM StrategyDevelop and execute retention strategies to reduce churn and increase repeat purchases.Build customer lifecycle programs.Design and manage loyalty or rewards programs to maximize customer lifetime value (CLV). Required Candidate profileGrowth & Revenue MaximizationIdentify and drive growth opportunities across existing customer...
-
Field Sales Executive
2 weeks ago
Delhi, Mumbai, NCR, Pune, India Executive Search Full time ₹ 3,00,000 - ₹ 6,00,000 per yearField Sales Executive (Broadband/Internet/Telecom)We are looking for a dynamic and motivated Sales Executive to join our team. The candidate will be responsible for driving broadband sales, acquiring new customers, and ensuring customer satisfaction. Candidates with prior B2C sales experience in telecom, broadband, or related industries will be preferred.Key...
-
Customer Experience Executive
2 weeks ago
Delhi, NCR, New Delhi, India Humantra Hr Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearHandle inbound/outbound calls, chats, emails related to customer queries, complaints,and service requestProvide accurate information regarding products, services, warranties, order statusCoordinate with field teams, vendors, logistics partners Required Candidate profile1–3 years of experience in customer service, preferably in e-commerce, automotive, or...
-
Customer Relation Executive
2 weeks ago
Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per yearHiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...
-
Customer Care Executive
1 week ago
Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 3,60,000 per yearJob Title: Customer Care Executive ( Freshers & Experience )Location: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Call Center Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident...
-
Customer Experience Executive
8 hours ago
Delhi, India D2C Ecommerce Full timeWe are looking for a Customer Experience Executive for a Ecommerce startups with good communication skills. **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - NCR, Delhi: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred)
-
Customer Experience Executive
1 week ago
Delhi, India Client of Sapwood Ventures Full time**Job Profile**: Customer Experience Executive **Experience**:1+ years of experience in Sales/Customer Success/Customer Experience/KAM role Location: - Noida Sector 2 **Industry Background**: FnB, E-commerce, SaaS, EdTech **Role description** At Supplynote, we’re passionate about digitizing the F&B industry. We’re looking for a highly...
-
Exim Executive
2 days ago
Delhi, Delhi, India The Executive Full time**Job Opening: Executive - EXIM Specialist** **Location**: Delhi, India **Salary**:25k to 30k **Job Purpose** We are seeking an experienced **EXIM Specialist Executive** to manage and oversee all **export and import logistics operations**. The role will ensure compliance with international trade regulations, coordinate with customs and freight forwarders,...
-
Sales Executive
2 weeks ago
Delhi, Mumbai, NCR, Pune, India Executive Search Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesIdentify and generate new customer leads for broadband connections (residential & commercial).Conduct door-to-door sales, field visits, and community engagement activities to promote services.Explain product features, plans, and pricing to prospective customers.Achieve monthly/quarterly sales targets assigned by the company.Maintain...
-
Customer Support Executive
3 weeks ago
New Delhi, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 Years Location- MumbaiJOB DESCRIPTIONShould knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level.DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.