Customer Experience Executive

4 days ago


Delhi NCR, India Zigsaw Full time ₹ 35,000 per year
Cultural fit to us: We are one of the most people-centric start-ups and we would love to see if you possess the following: Drive to take initiatives with a deep sense of responsibility. Comfortable with ambiguity and quick changes. Super curious nature and ask the right questions. People and team orientation while solving any problems. Technology-first approach and solution-based thinking. And yes, we love food lovers and sports enthusiasts in our team.
Responsibilities:
  • Taking end-to-end responsibility for the customer experience funnel.
  • Acting as a bridge between the last mile team and sales team to ensure all the orders are fulfilled with 100% customer satisfaction.
  • Address customer queries over calls to help them know order status, delays, any quality issues, refunds, invoice issues and order cancellations.
  • Constantly raising customer's voices to the operations team and sales team to smoothen customer experience.
  • Always proactively informing customers about any service issues beforehand to avoid any future bad customer experience.
  • Closing the fulfilled orders by checking relevant documents like proof of delivery and payments.
  • Should be able to navigate our internal order portal to help internal team members and customers to pass on required information.

What we're looking for:
  • A strong intent to help customers
  • Positively aligned to genuinely solve system issues
  • Proactive approach toward addressing real-time problems
  • Strong interpersonal skills and ability to build and maintain relationships
  • Understanding of basic tools like Excel, Google sheet, MS word, good with writing casual messages to customers over WhatsApp and good with writing formal emails to customers

Education/Experience Experience: 1+ years of experience in Sales/Customer Success/Customer Experience Graduate or any equivalent academic qualification Salary up to 35k.

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