Customer Experience Executive
1 week ago
**Job Profile**: Customer Experience Executive
**Experience**:1+ years of experience in Sales/Customer Success/Customer Experience/KAM role
Location:
- Noida Sector 2
**Industry Background**: FnB, E-commerce, SaaS, EdTech
**Role description**
At Supplynote, we’re passionate about digitizing the F&B industry.
We’re looking for a highly customer-centric professional who can contribute to our E-commerce platform’s customer experience by helping our customers to do seamless and flawless transactions.
Your work will impact the way the business cares for their customers.
**Responsibilities**:
- Taking end-to-end responsibility for the customer experience funnel
- Acting as a bridge between the last mile team and sales team to ensure all the orders are fulfilled with 100% customer satisfaction
- Address customer queries over calls to help them know order status, delays, any quality issues, refunds, invoice issues and order cancellations.
- Constantly raising customer’s voices to the operations team and sales team to smoothen customer experience
- Always proactively informing customers about any service issues beforehand to avoid any future bad customer experience
- Closing the fulfilled orders by checking relevant documents like proof of delivery and payments
- Should be able to navigate our internal order portal to help internal team members and customers to pass on required information
**What we’re looking for**:
- A strong intent to help customers
- Positively aligned to genuinely solve system issues
- Proactive approach toward addressing real-time problems
- Strong interpersonal skills and ability to build and maintain relationships
**Who are We Looking For**:
Optimal qualification for success on the job includes:
- Graduate or any equivalent academic qualification
- 1+ years of experience in Sales/Customer Success/Customer Experience role
**Job Type**: Regular / Permanent
**Salary**: ₹14,472.80 - ₹21,594.16 per month
Schedule:
- Day shift
- Fixed shift
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91 9870450691
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