Customer Feedback

3 weeks ago

New Delhi, India Frido Full time

Job Title: Customer Feedback & Experience ExecutiveLocation: PuneEmployment Type: Full-TimeExperience Required: 1–3 YearsOpen Positions: 2Joining: Immediate PreferredAbout Frido:Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way.Role Overview:We are seeking enthusiastic and customer-centric professionals to join our Customer Experience Team. The Customer Feedback & Experience Executive will play a crucial role in post-purchase engagement—connecting with customers to gather feedback, track sentiment, and deliver valuable insights that directly impact product development and user experience.Key Responsibilities:- Connect with customers post-purchase to gather authentic product feedback. - Manage customer communication across platforms to ensure timely, respectful, and solution-driven interactions. - Maintain detailed logs of outreach and track customer sentiment using internal tools or excel/CRM systems. - Collaborate with the Product, R&D, and Customer Support teams to share key insights and identify areas for improvement. - Support continuous improvement initiatives through structured reporting and feedback analysis.Requirements:- 1–3 years of experience in customer interaction, outbound calling, or support roles. - Excellent verbal and written communication skills. - Strong interpersonal skills with a customer-first mindset. - Familiarity with CRM tools, Excel, or Google Sheets for tracking and reporting. - Analytical thinking and a genuine interest in product and experience improvement.Preferred Qualifications:- Experience in a D2C, e-commerce, or product-based company. - Exposure to lifestyle, wellness, or consumer product categories. - Bachelor's degree in business, Communications, Marketing, or a related field.What We Offer:- A collaborative and innovation-driven work environment. - The opportunity to work closely with cross-functional teams and influence product development. - Career growth in a fast-paced and customer-first brand.

  • Client Feedback

    4 days ago

    Delhi, Delhi, India Tamarind Hotel Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company: Hotel Ajanta (Delhi) & The Tamarind Hotel (Goa)Location: Saket New DelhiJob Summary:We are looking for a dedicated Client Feedback & Relations Executive who will manage guest reviews, feedback, and relationship-building across both our properties. This role ensures our high hospitality standards are maintained by actively listening to guests,...

  • Customer Relation Executive

    2 weeks ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Customer Success

    2 weeks ago

    New Delhi, India HappyLocate Full time

    Company DescriptionHappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and...

  • Customer care executive

    1 week ago

    New Delhi, India Domestic cluster enterprise Full time

    Market trends: Staying up to date with market trends to better serve customers Customer feedback: Collecting data on customer feedback and relaying it to relevant divisions Customer retention: Retaining customers who are dissatisfied with products or services CRM software: Using CRM software to manage customer interactions BPO telecaller's job is to...

  • Director of Customer Success

    4 weeks ago

    New Delhi, India Benchire Full time

    The Director of Customer Experience (CX) will be a strategic and results-oriented leaderresponsible for orchestrating exceptional customer journeys and maximizing satisfaction for ourB2C customers across India. This role demands a deep understanding of the Indian consumermarket, particularly within the home appliances/retail sector, where product and service...

  • Customer Support Executive

    4 weeks ago

    New Delhi, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Success Intern

    2 weeks ago

    New Delhi, India Xobin Full time

    As a Customer Success Intern, you’ll work closely with our customer success and content teams. Your role will center around supporting clients, understanding their needs, and ensuring they get maximum value from our HRTech solutions , while also contributing to research and content operations that enhance our product.You’ll gain firsthand experience in...

  • Customer Support Manager

    4 weeks ago

    New Delhi, India Whitecollars Full time

    Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...

  • Customer Support Executive

    3 weeks ago

    New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Title: Customer Support ExecutiveExperience- 1 to 3 YearsSalary- upto 5.00 LPAJob Location-Powai, Mumbai, IndiaAbout the Company- Our client is more than a decade old MNC and headquartered in Melbourne, Australia, is a leading manufacturer of a Premium range of IT Peripherals, consumer electronics and mobility products.All the products are researched &...