Customer Support Executive

3 weeks ago

Sahibzada Ajit Singh Nagar, India Kuickfit - Engineered Nutrition LLP Full time

We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.


Your role:

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.


Your tasks:

  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.


Your profile

  • A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 1+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Fluency in English, Hindi and at least one regional language.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
  • A customer-centric attitude to handle challenging client situations.


Preferred skills and qualifications

  • Prior experience managing a team of customer service representatives.
  • Soft skills such as patience, adaptability, and empathy.


  • Customer Care Executive

    1 week ago

    Sahibzada Ajit Singh Nagar, India TieIn HR Support Full time

    job title: customer support specialist (all channels)we are looking for a dedicated customer support specialist to serve as the primary point of contact for our customers. you will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.key responsibilities:handle inbound and outbound customer...

  • Customer Care Executive

    7 days ago

    Sahibzada Ajit Singh Nagar, India TieIn HR Support Full time

    job title: customer support specialist (all channels)we are looking for a dedicated customer support specialist to serve as the primary point of contact for our customers. you will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.key responsibilities:handle inbound and outbound customer...

  • Customer Support Executive

    2 days ago

    Sahibzada Ajit Singh Nagar, India Task Monks Full time

    Job Profile : Tele caller / Customer Support Executive ( International Calling ) Company: IT INFO SOLUTIONS Location: Mohali Experience: Min. 2 years of International calling Excellent English Speaking Skills required. **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Sahibzada Ajit Singh Nagar -...

  • Customer Support Executive

    3 days ago

    Sahibzada Ajit Singh Nagar, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support Executive

    5 days ago

    Sahibzada Ajit Singh Nagar, India Fill in the Blanks Full time

    - Handle inbound/outbound calls from clients- Provide emotional support and guidance to clients- Assess clients' concerns and provide appropriate solutions- Maintain accurate records of client interactions- Collaborate with team members to achieve goals- Generate new business leads and convert them into sales- Build and maintain relationships with clients...

  • Customer Support Executive

    3 weeks ago

    Sahibzada Ajit Singh Nagar, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support Executive

    3 weeks ago

    Sahibzada Ajit Singh Nagar, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support Executive

    1 week ago

    Sahibzada Ajit Singh Nagar, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer support executive

    3 weeks ago

    Sahibzada Ajit Singh Nagar, India Kuickfit - Engineered Nutrition LLP Full time

    We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...

  • Customer Support Executive

    7 days ago

    Sahibzada Ajit Singh Nagar, India Narang Staffing Solutions Full time

    Customer Service AssociateLocation: MohaliWorking Days: 5 days/weekShift: UK Shift (Monthly rotational)]Experience:0-2 YearsRole Overview:We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process (calls & emails).This role requires excellent communication skills, problem-solving ability, and flexibility to work...