Customer Support Manager
3 weeks ago
Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer SupportReports to: Web Division Manager️Time zone: From 3:00 to 11:00 AM PST Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered. Key Responsibilities: Team Leadership:Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment. Support Strategy:Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals. Process Improvement:Support processes will be assessed and refined for maximum efficiency and impact. Issue Resolution:Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service. Cross-Department Collaboration:Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services. Customer Feedback & Reporting:Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes. Ideal Background & Skills: Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.Demonstrated success in improving support processes and elevating customer satisfaction.Strong proficiency in CRM systems and support tools.Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.A collaborative approach and proven ability to work cross-functionally.Analytical mindset with confidence in using data to drive decisions and improvements. Impact of the Role: By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence. Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.
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Customer Support Executive
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...
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Customer Support Executive
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...
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Customer Support Executive
4 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...
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Customer Support Executive
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...
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Customer Support Executive
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be...
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Senior Manager Customer Support
3 weeks ago
New Delhi, India Skyleaf Consultants LLP Full timeWe are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.Key Responsibilities•...
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Customer Support Specialist
3 weeks ago
New Delhi, India Karya.cloud Full timeCompany DescriptionKarya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its...
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Customer Support Specialist
2 weeks ago
New Delhi, India Karya.cloud Full timeCompany Description Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its...
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Property Management
3 weeks ago
New Delhi, India corridor outsourcing Pvt Ltd Full timePosition: Property Management & Customer Support AssociateLocation: Hyderabad/Remote (working U.S. hours)About Us:We are a U.S.-based real estate and property management company providing full-service support to our clients and tenants. We’re expanding our offshore operations and looking for a skilled, professional team member who can communicate...
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Customer Support
3 weeks ago
New Delhi, India TP Full timeWELCOME FRESHER'SAbout the Company:-Hi Folks,Greetings for the day! I am pleased to inform you that Teleperformance Global India, a French-based MNC, is offering an exciting opportunity for you to join our team.About the RoleJob Title: Customer ServiceDomain: Voice / NON -VOICE ProcessExperience: 0-1 Year(s)Location: Mumbai -MaladShift: 7:00AM -11:00PM (Any...
