Facility Manager-Soft Service

Job Title: Facility Manager – Soft Services

Location: Pune Maharastra

Department: Facilities Management

The Facility Manager – Soft Services is responsible for overseeing, managing, and delivering high-quality soft services across the assigned facility/portfolio. This includes housekeeping, pest control, front office, landscaping, waste management, security, pantry services, and other support services to ensure a safe, clean, efficient, and customer-friendly work environment. The role requires strong vendor management, client relationship handling, compliance monitoring, and continuous improvement initiatives.

Key Responsibilities:Operations Management

• Plan, implement, and monitor daily soft services operations (housekeeping, security, transport, front office, pantry, mailroom, landscaping, waste management, etc.).
• Ensure adherence to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Conduct routine inspections, audits, and quality checks to maintain high service standards.
• Drive sustainability initiatives (waste segregation, recycling, green practices).

People & Vendor Management

• Supervise facility staff, outsourced manpower, and vendor partners.
• Ensure adequate staffing, training, grooming, and discipline of service personnel.
• Manage vendor contracts, performance reviews, and negotiations to optimize cost and quality.
• Conduct toolbox talks, safety briefings, and team huddles regularly.

Client & Stakeholder Management

• Act as the single point of contact (SPOC) for clients/stakeholders on soft service deliverables.
• Build and maintain professional relationships with occupants, employees, and management.
• Address complaints, feedback, and requests promptly and effectively.

Financial & Compliance

• Manage operational budgets and monitor expenses to ensure cost efficiency.
• Support billing, invoicing, and cost tracking of service vendors.
• Ensure statutory compliance related to labor laws, safety, and environmental regulations.
• Maintain all documentation, records, and reporting as per organizational and client requirements.

Health, Safety & Security

• Implement and enforce safety protocols, emergency preparedness, and business continuity measures.
• Conduct risk assessments and regular safety drills with security teams.
• Ensure hygiene, sanitation, and health standards are consistently maintained.

Continuous Improvement

• Identify gaps and initiate process improvements in service delivery.
• Adopt new technologies and best practices to enhance efficiency and client satisfaction.
• Drive employee engagement initiatives for better workplace culture.

Key Skills & Competencies:

• Strong knowledge of soft services operations, SOPs, and industry standards.
• Excellent leadership, team management, and vendor management skills.
• Proficiency in budget management, MIS reporting, and SLA/KPI monitoring.
• Strong interpersonal and client relationship skills.
• Problem-solving mindset with the ability to manage crises effectively.
• Knowledge of workplace health, safety, and statutory compliances.
• Tech-savvy with exposure to CAFM/Facility Management software (preferred).

Qualifications & Experience:

• Graduate in Hotel Management / Facilities Management / Business Administration (preferred).
• 7–12 years of relevant experience in Facilities Management with at least 3–5 years in a managerial role handling soft services.
• Exposure to corporate, commercial, or large-scale facility environments.

Key Performance Indicators (KPIs):

• Achievement of SLA & KPI targets for all soft services.
• Client & employee satisfaction scores.
• Cost control & budget adherence.
• Compliance audit scores.
• Staff attrition and training effectiveness.
• Timely closure of complaints and escalations.

Job Types: Full-time, Permanent, Contractual / Temporary

Pay: ₹50, ₹80,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person