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Facility Manager-Soft Service

2 weeks ago

Pune, Maharashtra, India VESTIAN GLOBAL WORKPLACE SERVICES PVT LTD Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Title: Facility Manager – Soft Services

Location: Pune Maharastra

Department: Facilities Management

The Facility Manager – Soft Services is responsible for overseeing, managing, and delivering high-quality soft services across the assigned facility/portfolio. This includes housekeeping, pest control, front office, landscaping, waste management, security, pantry services, and other support services to ensure a safe, clean, efficient, and customer-friendly work environment. The role requires strong vendor management, client relationship handling, compliance monitoring, and continuous improvement initiatives.

Key Responsibilities:Operations Management

  • Plan, implement, and monitor daily soft services operations (housekeeping, security, transport, front office, pantry, mailroom, landscaping, waste management, etc.).
  • Ensure adherence to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
  • Conduct routine inspections, audits, and quality checks to maintain high service standards.
  • Drive sustainability initiatives (waste segregation, recycling, green practices).

People & Vendor Management

  • Supervise facility staff, outsourced manpower, and vendor partners.
  • Ensure adequate staffing, training, grooming, and discipline of service personnel.
  • Manage vendor contracts, performance reviews, and negotiations to optimize cost and quality.
  • Conduct toolbox talks, safety briefings, and team huddles regularly.

Client & Stakeholder Management

  • Act as the single point of contact (SPOC) for clients/stakeholders on soft service deliverables.
  • Build and maintain professional relationships with occupants, employees, and management.
  • Address complaints, feedback, and requests promptly and effectively.

Financial & Compliance

  • Manage operational budgets and monitor expenses to ensure cost efficiency.
  • Support billing, invoicing, and cost tracking of service vendors.
  • Ensure statutory compliance related to labor laws, safety, and environmental regulations.
  • Maintain all documentation, records, and reporting as per organizational and client requirements.

Health, Safety & Security

  • Implement and enforce safety protocols, emergency preparedness, and business continuity measures.
  • Conduct risk assessments and regular safety drills with security teams.
  • Ensure hygiene, sanitation, and health standards are consistently maintained.

Continuous Improvement

  • Identify gaps and initiate process improvements in service delivery.
  • Adopt new technologies and best practices to enhance efficiency and client satisfaction.
  • Drive employee engagement initiatives for better workplace culture.

Key Skills & Competencies:

  • Strong knowledge of soft services operations, SOPs, and industry standards.
  • Excellent leadership, team management, and vendor management skills.
  • Proficiency in budget management, MIS reporting, and SLA/KPI monitoring.
  • Strong interpersonal and client relationship skills.
  • Problem-solving mindset with the ability to manage crises effectively.
  • Knowledge of workplace health, safety, and statutory compliances.
  • Tech-savvy with exposure to CAFM/Facility Management software (preferred).

Qualifications & Experience:

  • Graduate in Hotel Management / Facilities Management / Business Administration (preferred).
  • 7–12 years of relevant experience in Facilities Management with at least 3–5 years in a managerial role handling soft services.
  • Exposure to corporate, commercial, or large-scale facility environments.

Key Performance Indicators (KPIs):

  • Achievement of SLA & KPI targets for all soft services.
  • Client & employee satisfaction scores.
  • Cost control & budget adherence.
  • Compliance audit scores.
  • Staff attrition and training effectiveness.
  • Timely closure of complaints and escalations.

Job Types: Full-time, Permanent, Contractual / Temporary

Pay: ₹50, ₹80,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person