Facilities Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Facilities Manager - Soft 24x7 Multi-Site Operations | Large Team LeadershipWhat this job involves:Leading Operations ExcellenceAre you a proven leader who thrives in fast-paced, round-the-clock environments? We're seeking an exceptional Facilities Manager to oversee mission-critical BPO operations across multiple locations.You'll lead large teams ensuring seamless 24x7 facility operations that directly support business continuity and employee productivity.As the single point of contact (SPOC) for all facilities operations, you'll manage complex logistics, coordinate with multiple stakeholders, and ensure zero downtime.Core Responsibilities:24x7 Operations ManagementEnsure uninterrupted facility operations supporting round-the-clock BPO activitiesManage shift-based facility teams across multiple locationsCoordinate with BPO operations teams to align facility services with business needsImplement robust backup systems and contingency plans for critical facility functionsMonitor and maintain optimal working conditions for night shift and weekend operationsLarge Team Leadership & CoordinationLead and manage 20+ facility staff across multiple sites and shiftsEstablish clear communication channels and escalation matrices for 24x7 operationsImplement shift handover protocols ensuring seamless service continuityManage cross-functional teams including housekeeping, Building management, maintenance, cafeteria, and vendorsConduct regular team meetings, training sessions, and performance reviews across all shiftsMulti-Location Site ManagementOversee facility operations across 3-5 BPO locations within the city/regionEnsure standardized service delivery and compliance across all sitesCoordinate resource allocation and staff deployment based on site-specific requirementsManage inter-site logistics, equipment transfers, and emergency response coordinationMaintain real-time visibility of operations across all locations through dashboards and reportingBusiness Continuity & Critical OperationsEnsure 100% uptime of critical systems: HVAC, power backup, IT infrastructure supportManage generator operations, UPS systems, and power management for uninterrupted operationsCoordinate with utility providers for scheduled maintenance during minimal impact hoursImplement and test disaster recovery plans and business continuity proceduresHandle emergency situations with rapid response and minimal business impactClient Relationship Management & Stakeholder EngagementServe as primary Client Manager for all soft services across BPO operationsBuild and maintain strong relationships with BPO leadership, HR teams, and operational managersConduct regular client review meetings and presentations on service performanceManage client expectations and proactively address concerns with solution-oriented approachCoordinate client walkthroughs and facility tours for stakeholders and visitorsDevelop client satisfaction surveys and implement feedback-driven improvementsAct as escalation point for all soft services-related client issues and complaintsWorkplace Experience & Employee EngagementDesign and deliver exceptional workplace experiences that enhance employee satisfaction and retentionManage employee journey touchpoints: onboarding support, daily services, and exit processesOversee workplace hospitality services: reception, guest management, and concierge servicesCoordinate employee engagement activities: festivals, celebrations, team building eventsManage workplace wellness programs: health screenings, fitness activities, stress managementImplement employee feedback systems and continuous improvement initiativesCreate welcoming workplace environments that reflect company culture and values24x7 Soft Services OperationsEnsure seamless housekeeping and cleaning services across all shifts and locationsManage comprehensive catering operations: breakfast, lunch, dinner, and night shift mealsCoordinate reception and front desk services with professional guest handlingManage mail and courier services with timely distribution and trackingEnsure washroom and pantry maintenance with highest hygiene standardsSupervise landscaping and aesthetics to maintain premium workplace ambianceCoordinate medical support and first aid services for round-the-clock operationsVendor & Service Partner ManagementManage multiple vendor relationships for cleaning, security, catering, transport, and maintenanceEnsure vendor staff availability and service quality across all shifts and locationsNegotiate and manage contracts with 24x7 service requirements and SLAsMonitor vendor performance through regular audits and feedback mechanismsMaintain backup vendor arrangements for critical servicesTechnology & Digital OperationsImplement and manage facility management software across multiple locationsMonitor real-time dashboards for equipment status, energy consumption, and service requestsGenerate automated reports and analytics for operational efficiencyCoordinate with IT teams for facility-related technology requirementsManage access control systems, visitor management, and security technologyCompliance & Safety ManagementEnsure adherence to labor laws for night shift operations and extended working hoursImplement robust health and safety protocols for 24x7 operationsConduct regular safety audits and emergency drills across all shiftsManage incident reporting and investigation with quick resolutionEnsure compliance with local regulations for round-the-clock commercial operationsFinancial Management & Cost OptimizationManage facility budgets across multiple locations with cost center allocationOptimize operational costs while maintaining service quality standardsTrack and report on key performance indicators and cost metricsImplement energy-saving initiatives to reduce operational costsManage capital expenditure requests and facility improvement projectsSound like you? To apply, you need to be:Experienced BPO/Operations Professional10+ years in facilities management with minimum 5 years in BPO/Call Center/ ITEs environments3+ years managing large teams (20+ people) across multiple locationsProven experience in 24x7 operations management and shift-based team leadershipStrong background in multi-site coordination and complex logistics managementExperience with business continuity planning and emergency managementTechnical & Analytical ExpertProficiency in Office 365 suite / Use of Power BI/ Power Point/ MS Excel / OthersProficiency in facility management software and digital monitoring toolsStrong analytical skills for data-driven decision making and performance optimizationKnowledge of energy management and sustainability practicesExperience with vendor management platforms and contract administrationDynamic Leader & Problem SolverCrisis management expertise with ability to handle high-pressure situationsExcellent communication skills for coordinating with diverse stakeholdersStrategic thinking combined with hands-on operational executionFlexibility and adaptability to handle dynamic BPO requirementsResults-oriented mindset with focus on service excellence and cost efficiencyProfessional ExcellenceBachelor's /Master's degree in Hotel Management / Facilities Management, or related fieldProfessional certifications (CFM, PMP, FMP, or equivalent) preferredBilingual capabilities for effective communication with diverse teamsTechnology-savvy with proficiency in MS Office, facility management software, and reporting toolsStrong ethical standards and professional integrityWhat you can expect from us:Career Growth in Dynamic EnvironmentLeadership role with significant autonomy and decision-making authorityExposure to cutting-edge facility technologies and operational excellence practicesOpportunities for professional development and certification supportClear career progression path within JLL's global facilities management practiceComprehensive Compensation PackageCompetitive salary with performance-based incentivesComprehensive benefits including health insurance, life insurance, and retirement plansFlexible working arrangements and professional development allowancesRecognition programs and employee engagement initiativesChallenging & Rewarding WorkMake direct impact on business operations and employee experienceLead transformation initiatives and operational excellence projectsWork with diverse, talented teams in a collaborative environmentContribute to JLL's reputation as a leader in facilities management excellenceReady to lead the future of facilities management? Apply today and join our mission to create exceptional workplace experiences that drive business success What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply todayLocation: On-site –Pune, MHScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.