Desktop Support Engineer

1 day ago

Bengaluru Chennai Hyderabad, India Vibry Business Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

role

  • Maintain security in computer systems, and address and resolve glitches within the scope of the desktop engineer job role
  • Train users to understand the basics of their computer systems and to optimally use them
  • Learn and research about innovation in hardware and software solutions, keeping in mind the desktop engineer profile
  • Provide support as a remote desktop engineer or on-site, depending on the complexity of the situation

Responsibilities

  • Ensure prompt response to client support requests as a desktop engineer
  • Deep dive into the issues faced by the client, be it remotely or in person
  • Install and upgrade operating systems and networks that are relevant to a specific users needs
  • Update and get senior desktop engineers up to speed on hardware and software-related encounters
  • Provide basic training to the computer users to help them diagnose and overcome common problems that they might encounter
  • Record and document technical issues in the form of logs
  • Follow up with the users to ensure maximum functionality of their computer systems

Preferred candidate profile

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