International Service Desk/ Technical Support

2 weeks ago

Bengaluru Hyderabad Pune, India KVC CONSULTANTS LTD Full time ₹ 2,77,000 - ₹ 4,20,000 per year

Greetings from KVC CONSULTANTS LTD

Job description:

We Are Hiring For International Service Desk Role With Leading IT Company.

(Immediate Joining to 30 Days)

Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2)

FRESHERS SALARY - Rs 2.77 LPA ----

( ## TWO MONTHS OF JOB TRAINING IN MYSORE BY COMPANY ---

POST THAT JOB LOCATION WILLBE -- BANGLORE / PUNE OR HYDERBAD

AS PER THE SELECTION MADE INITIALLY DURING THE INTERVIEW )

SALARY STRUCTURE :

Upto Rs 4.20 LPA -- FOR 1+ Years of Exp ---- TRAINING AND JOB LOCATION SAME CITY

ITSELF FOR 1 YEAR EXP CAANDIDATES .

Language: Proficient in English (Read + Write + Speak )

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

*Roles and Responsibilities of Service Desk in an International BPO*

  • Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.

  • Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.

  • Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service.

  • Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.

  • Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times.

  • Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues.

  • Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution.

  • Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement.

  • Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process.

  • Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills

" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations.

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME .

FATIMA

SHIVANGI

YAGYANSHI

SHRUTI

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

  • International Service Desk/ Technical Support

    2 days ago

    Hyderabad, India KVC CONSULTANTS LTD Full time

    Greetings from KVC CONSULTANTS LTD Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Location: Hyderabad. Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience Years Work from office. 5 Days working/Rotational...

  • International Service Desk/ Technical Support

    3 days ago

    Hyderabad, Telangana, India KVC CONSULTANTS LTD Full time ₹ 5,50,000 - ₹ 7,00,000 per year

    Greetings from KVC CONSULTANTS LTDJob description:We Are Hiring For International Service Desk Role With Leading IT Company.(Immediate Joining ) Job Location: Hyderabad.Skill - Customer Support / Technical Support AdvocateEducation - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer ScienceExperience YearsWork from office.5 Days working/Rotational shifts/Cabs...

  • Hiring For International Technical Support/ Service Desk

    1 week ago

    Bengaluru, Pune, India KVC CONSULTANTS LTD Full time ₹ 2,77,000 - ₹ 28,00,000 per year

    Greetings from KVC CONSULTANTS LTDJob description:We Are Hiring For International Service Desk Role With Leading IT Company.(Immediate Joining to 30 Days)Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2)5 WORKING DAYS2 DAYS OFFROTATIONAL SHIFTSANY GRADUATESBOTH SIDES CABSFOR PUNE LOCATIONS:-Salary Structure :Rs 4 LPA -- FOR 1+ Years of...

  • IT Service Desk Team Lead

    4 days ago

    Bengaluru, India Innovatia Technical Services Inc. Full time

    Job Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...

  • Technical Support Manager

    2 weeks ago

    Hyderabad, Telangana, India Biotech Desk Full time US$ 60,000 - US$ 1,20,000 per year

    email:Immediate joining preferredBiotech Desk Pvt. Ltd. is a supplier of state-of-the-art products andresearch services to biological research laboratories in both Govt.and Pvt. Our strength lies in understanding the needs of thecustomer and assuring them of unparalleled customJer service. Weimport services and products from vendors abroad and alsoundertake...

  • Technical Support Manager

    2 days ago

    Hyderabad, India Biotech Desk Full time

    email:Immediate joining preferred Biotech Desk Pvt. Ltd. is a supplier of state-of-the-art products and research services to biological research laboratories in both Govt. and Pvt. Our strength lies in understanding the needs of the customer and assuring them of unparalleled customJer service. We import services and products from vendors abroad and also...

  • Service Desk Specialist

    2 weeks ago

    Bengaluru, Hyderabad, Pune, India Ghrs Training Full time ₹ 80,000 - ₹ 1,60,000 per year

    Location: Pune /Bangalore / HyderabadImmediate Joiners OnlyExperience: Minimum 2 year in International BPO - Service DeskSkills: Service Desk | Troubleshooting | Technical Support | Active DirectoryAny GraduateCTC- 4 LPANight Shifts

  • L1 Service Desk Support

    1 week ago

    Pune, Maharashtra, India systems plus Full time

    **Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...

  • Urgent: IT Service Desk Team Lead

    5 days ago

    Bengaluru, Karnataka, India Innovatia Technical Services Inc. Full time

    Job DescriptionInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...

  • Mega Walkin Drive- Service Desk Technical support(International Voice)

    7 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Mega Walkin Drive for Service Desk International Voice for Technical SupportJobdescriptionHiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for...